Debt Collection Officer

COLLECT4U; Gold Coast City; On-site; AUD 36,000 - 54,000; Part time

Job summary

Collect4U on the Gold Coast is seeking an experienced Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This hands-on role requires practical knowledge of the collections process from calls through to disputes and, where needed, legal pathways.

You will work 25 hours per week, Monday to Friday 9:00am–2:00pm, in-office on the Gold Coast. AICM qualifications are welcomed, and a professional, self-directed approach is essential.

Qualifications

• 4+ years' experience in debt collection or receivables management.
• Experience taking accounts through QCAT or legal/tribunal avenues.
• Knowledge of disputes, default listings and removal process.
• Professional phone manner and ability to build rapport quickly.

Responsibilities

• Own assigned ledger and reduce aged debt through standard collection activities.
• Reduce overdue amount in line with targets.
• Make and receive outbound and inbound calls.
• Build rapport and trust with customers.
• Manage account reconciliations.
• Resolve disputes and escalate complex issues.
• Take payments over the phone.
• Handle default listings and enquiries to remove defaults.
• Manage selected accounts through legal avenues such as QCAT.

Skills

Debt collection

Receivables management

QCAT / legal pathways

Dispute resolution

Telephone communication

Education

AICM qualification

Job description

Experienced Debt Collection Officer | Collect4U | Gold Coast | Mon–Fri, 9–2

Collect4U (part of the Pioneer group) is a Gold Coast receivables management business, and we're looking for an experienced, capable Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This is a hands‑on role for someone who knows the collections process end to end — from everyday recovery calls through to disputes, default listings and matters that need a legal path.

You'll be trusted with your own ledger, real targets, and direct contact with customers, so we need someone confident, professional and self‑directed who gets on with the job.

What you'll do

• Take ownership of an assigned ledger and reduce aged debt through standard collection activities
• Reduce the overdue amount in line with agreed targets
• Make and receive outbound and inbound calls
• Build genuine rapport and trusting relationships with customers
• Manage account reconciliations
• Resolve disputes and elevate complex issues when needed
• Take payments over the phone
• Manage default listings and handle enquiries from companies seeking to have defaults removed
• Manage selected accounts through legal avenues such as QCAT

What we're after

• At least 4 years' experience in debt collection or receivables management
• Hands‑on experience (or similar) taking accounts through QCAT or comparable legal/tribunal avenues
• Strong working knowledge of disputes, default listings and the default‑removal process
• A confident, professional phone manner and the ability to build rapport quickly
• Highly organised, self‑directed and comfortable owning targets
• Experience within the dental, health and beauty sectors will be an advantage
• Relevant qualifications through the AICM (Australian Institute of Credit Management) will be highly regarded

Requirements

• Full working rights in Australia
• A clean National Police Check
• Part‑time: 25 hours/week, Monday to Friday, 9:00am–2:00pm
• In‑office on the Gold Coast — this is not a remote or work‑from‑home role