DCS/BMS Service Engineer

AirTrunk; North Sydney Council; On-site; AUD 120,000 - 160,000; Full time

Job summary

AirTrunk is seeking a DCS Service Engineer to maintain and optimise Niagara-based control systems across multiple data centre sites. You will join the Technical Operations team and report to the DCS Regional Manager, contributing to reliability and performance of critical data centre infrastructure.

The role emphasizes maintenance, root-cause analysis, and small project work, with collaboration across Asia, Australia and India, using DCS, CMS, BACnet/Modbus, and various BMS platforms.

Qualifications

• 3+ years experience maintaining Tridium Niagara control systems.
• Data centre infrastructure exposure and redundancy awareness.
• Knowledge of BACnet, Modbus, DNP3 protocols.
• Ability to interpret mechanical/electrical drawings and specs.
• Hands-on DDC/PLC logic implementation.
• Strong communication across multi-disciplinary teams.

Responsibilities

• DCS and CMS maintenance across sites, backups, firmware updates, and cyber compliance.
• Lead small improvement projects to boost system performance and efficiency.
• Provide L1–L3 technical support across site teams and locations.
• Address Niagara performance issues and optimise communication protocols.
• Collaborate with site operations during maintenance to build confidence in system operations.
• Deliver project delivery and change management for DCS-related improvements.

Skills

Niagara DCS

DC infrastructure

HVAC knowledge

PLC ladder logic

DDC/SCADA

BMS/SCADA

Networking

Strong communicator

MS Office

Tools

Distech Controls

Johnson Controls

Schneider Electric

Honeywell

Moxa

BACnet/Modbus

Job description

As the DCS (Distributed Control System)/BMS (Building Management System) Service Engineer, you will report to the DCS Regional Manager (who is based in Australia), and work closely with the rest of the Technical Operations team, making your mark in a number of ways:

• Providing technical expertise relating to the DCS with a heavy emphasis on maintenance, system optimisation and root cause analysis
• Ensuring that the existing systems are maintained to the highest possible standards with the ultimate goal: a fine-tuned control system that provides information that can be heavily relied on and quickly address, prevent and/or anticipate any system errors that may arise
• Lead and manage small-scale improvement projects aimed at enhancing system performance and efficiency.
• Being part of a wider in-sourced DCS Service & Support Team supporting infrastructure across the whole of Asia, Australia and India.

Your Impact

As the DCS (Distributed Control System)/BMS (Building Management System) Service Engineer, you will report to the DCS Regional Manager (who is based in Australia), and work closely with the rest of the Technical Operations team, making your mark in a number of ways:

• Providing technical expertise relating to the DCS with a heavy emphasis on maintenance, system optimisation and root cause analysis
• Ensuring that the existing systems are maintained to the highest possible standards with the ultimate goal: a fine-tuned control system that provides information that can be heavily relied on and quickly address, prevent and/or anticipate any system errors that may arise
• Lead and manage small-scale improvement projects aimed at enhancing system performance and efficiency.
• Being part of a wider in-sourced DCS Service & Support Team supporting infrastructure across the whole of Asia, Australia and India.

What You'll Do

• DCS and CMS Maintenance: Fully maintain the Distributed Control System (DCS) and Central Monitoring System (CMS) from servers to field devices across multiple sites, ensuring efficient operation as per the maintenance scope of works. This includes conducting system backups, ensuring ICT and cybersecurity compliance, and updating firmware/software in collaboration with 3rd party providers.
• Optimization and Risk Mitigation: Provide risk-mitigated plant optimization strategies, including system optimization and energy efficiency initiatives. Analyze vast amounts of data to generate actionable insights and recommendations, using analytics-based approaches to enhance system performance and reliability.
• Incident Management and Technical Support: Attend to controls-related incidents, including event investigations, root cause analysis, and problem management. Provide L1 to L3 technical support across site teams and other locations as required, ensuring adherence to response priority SLAs.
• Niagara Diagnostics and Communication Protocols: Address performance issues within Niagara applications, ensuring optimal functionality. Maintain communication protocols at peak efficiency, resolving issues that cause lags or high processor utilisation.
• Collaboration and Site Confidence: Work closely with site operations teams during maintenance activities, ensuring open communication and integration with site teams to build strong relationships and confidence in system operations. Contribute to the successful resolution of post-construction controls-related defects.
• Continual Improvement and Project Delivery: Lead and support DCS-related projects aimed at system optimisation and operational improvements that benefit data centre facilities. Ensure adherence to system baselines, safe work practices, and change management procedures.

What You'll Bring

• 3+ years experience in the maintenance, programming, and integration of Tridium Niagara based control systems (essential); data centre experience preferred
• Awareness of mission critical Data Centre infrastructure such as redundant electrical systems and chilled water plant control strategies
• A working knowledge of HVAC, Electrical, UPS, and associated plant and the different automation protocols, e.g. BACnet, Modbus, DNP3, etc.
• Ability to construct PLC code from scratch and fully understand existing code including industrial PLC ladder logic and DDC visual logic
• Ability to interpret mechanical and electrical drawings and specifications
• Possess strong technical implementation background in DDC/PLC logic, Bacnet/Modbus configuration, ICT/networking and server administration
• Experience working with a range of DDC, BMS and SCADA products and platforms such as Distech Controls, Johnson Controls, Schneider Electric, Honeywell, Moxa and so forth.
• Familiarity with relevant codes and standards such as ASHRAE, BCA, AS.
• Hands-on experience in plant optimisation and tuning
• Strong computer and networking skills
• Strong communicator with the ability to interact with all professional levels within an organisation
• Proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.