Data Center IT & Networking Technician (4-on/4-off)

Amazon Web Services; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Amazon Web Services in Melbourne seeks a Data Center IT Support Engineer to install and troubleshoot infrastructure supporting the AWS cloud. The role involves hands-on hardware and networking tasks, working with logistics teams to maintain daily operations and responding to a variety of challenges in large-scale data centers.

This position features rotating shifts (4 days on, 4 days off, including nights) and requires lifting/racking equipment as well as adhering to safety guidelines.

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• Must possess a valid driver’s license and own vehicle to travel between sites.
• High school diploma or equivalent.

Responsibilities

• Escalation point and technical troubleshooter for all Systems and problems.
• Deep dive into Linux server issues.
• Remediation of physical layer outages, both Systems and Network.
• Remediation or recovery of physical power issues on racks and participation in data center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install and configure racks of hosts in line with internal SLAs.
• Triage and resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts and spares.
• Enforcing Amazons Security Best Practices.
• Interact with third party vendors and contractors.
• Engage with Remote Hands and Eyes in EU Regional Cloudfront POPs.
• This position also has a physical component requiring the ability to lift and rack equipment.
• It may require working in cramped spaces or elevated locations while adhering to health and safety guidelines.

Skills

Hardware troubleshooting

Networking experience

Driver's license

Own vehicle

Team communication

Education

High school diploma

Job description

Amazon Web Services in Melbourne seeks a Data Center IT Support Engineer to install and troubleshoot infrastructure supporting the AWS cloud. The role involves hands-on hardware and networking tasks, working with logistics teams to maintain daily operations and responding to a variety of challenges in large-scale data centers.

This position features rotating shifts (4 days on, 4 days off, including nights) and requires lifting/racking equipment as well as adhering to safety guidelines.