Data Center Field Service Engineer - Server & Storage

Supermicro; City of Hobart; On-site; AUD 65,000 - 100,000; Full time

Job summary

Supermicro is seeking a service engineer in Australia to provide frontline technical direction and support for complex Supermicro products while onsite at customer locations.

The role requires diagnosing issues at customer sites, repairing components, installations assistance, and coordination with the Technical Account Manager to meet SLAs; travel up to 50% and possible night/weekend shifts.

Qualifications

• Diagnose issues at customer sites.
• Repair and replace defective parts.
• Assist with installations as needed.

Responsibilities

• Provide frontline technical direction and support for complex Supermicro products.
• Strong communication with customers and the Technical Account Manager to meet SLAs.

Job description

Supermicro is seeking a service engineer in Australia to provide frontline technical direction and support for complex Supermicro products. The role includes diagnosing issues at customer sites, repairing and replacing defective parts, and assisting with installations as needed.

Flexibility to work nights and weekends, up to 50% travel, and strict adherence to SOPs and safety are essential. Strong communication with customers and the Technical Account Manager is required to meet SLAs.

Data Center Field Service Engineer - Server & Storage Hobart, TAS, AU