Data Center Field Engineer – Server & Storage (Onsite)
Supermicro
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Job summary
Supermicro is seeking a service engineer in Australia to provide frontline technical direction and support for complex Supermicro products while onsite at customer locations.
The role requires diagnosing issues at customer sites, repairing components, installations assistance, and coordination with the Technical Account Manager to meet SLAs; travel up to 50% and possible night/weekend shifts.
Qualifications
- Diagnose issues at customer sites.
- Repair and replace defective parts.
- Assist with installations as needed.
Responsibilities
- Provide frontline technical direction and support for complex Supermicro products.
- Strong communication with customers and the Technical Account Manager to meet SLAs.
Job description
Supermicro is seeking a service engineer in Australia to provide frontline technical direction and support for complex Supermicro products while onsite at customer locations.
The role requires diagnosing issues at customer sites, repairing components, installations assistance, and coordination with the Technical Account Manager to meet SLAs; travel up to 50% and possible night/weekend shifts.
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