Darwin Airport Car Rental Sales & Service Pro

Europcar; Darwin; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Competitive pay

Casual loadings

Uncapped incentives

Training & development

Employee discounts

Wellbeing support

Job summary

Europcar Darwin is seeking a casual Sales & Customer Service Officer to join the Airport & City team. This role focuses on greeting customers, processing rental agreements, upselling add-ons, and delivering standout service in a fast-paced environment.

You will build customer relationships, meet sales goals, inspect vehicles, and maintain up-to-date knowledge of promotions and services. A positive, proactive, team-oriented attitude is essential for success.

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia
• A positive, proactive and team-oriented attitude

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service-first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Skills

Sales experience

Customer service

Retail experience

Job description

Europcar Darwin is seeking a casual Sales & Customer Service Officer to join the Airport & City team. This role focuses on greeting customers, processing rental agreements, upselling add-ons, and delivering standout service in a fast-paced environment.

You will build customer relationships, meet sales goals, inspect vehicles, and maintain up-to-date knowledge of promotions and services. A positive, proactive, team-oriented attitude is essential for success.