D365 & AI ERP Lead: Transformation & Automation

Hospital Products Australia; Geehi; On-site; AUD 140,000 - 170,000; Full time

Job summary

Hospital Products Australia (HPA) is seeking an experienced Dynamics 365 Implementation & AI Lead to drive our in-house systems transformation. You will own the implementation from planning through go-live and into ongoing management, guiding teams and ensuring quality throughout.

You will develop AI agents and automated workflows within the Microsoft environment, and plan phased rollouts while delivering training and documentation for staff across departments.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field, or equivalent experience.
• Proven experience in implementing Dynamics 365 solutions in a corporate environment.
• Strong understanding of AI technologies and their application in business processes.
• Excellent project management skills with a track record of delivering projects on time and within budget.
• Strong analytical and problem‑solving abilities.
• Effective communication skills, both verbal and written, with the ability to engage with stakeholders at all levels.

Responsibilities

• Develop and manage the implementation plan, scope, budget, schedule and milestones.
• Map existing processes and design workflows across finance, CRM, purchasing, inventory, product builds and service.
• Configure Dynamics 365 and deliver the integrations, automation and extensions required for HPA’s operations.
• Plan and carry out data cleansing, migration, testing, cutover and go‑live.
• Lead change management, communication and user adoption across departments.
• Develop practical, role‑specific training and clear documentation for staff with different skill levels.
• Take ongoing ownership of system administration, access, data quality, troubleshooting and enhancements.
• Design, develop, test and deploy AI agents and automated workflows within the Microsoft environment.
• Establish appropriate testing, permissions, approvals and monitoring for AI‑enabled processes.
• Provide ongoing education and support so staff can make effective use of the system and its evolving capabilities.

Skills

Dynamics 365

Power Platform

AI/Automation

Change management

Stakeholder communication

Education

Bachelor's degree in Information Technology, Computer Science or related field

Tools

Copilot Studio

Power Automate

Power Apps

Dataverse

Job description

Hospital Products Australia (HPA) is seeking an experienced Dynamics 365 Implementation & AI Lead to drive our in-house systems transformation. You will own the implementation from planning through go-live and into ongoing management, guiding teams and ensuring quality throughout.

You will develop AI agents and automated workflows within the Microsoft environment, and plan phased rollouts while delivering training and documentation for staff across departments.