Cybersecurity Customer Success Engineer - Cortex/XDR

Cyberark Software; Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Cortex Customer Success Architect in Melbourne to empower clients to prevent cyberattacks and simplify security operations. You will work with highly technical colleagues, partners, and customers to drive adoption of XDR/XSIAM solutions and defend digital environments.

You will lead incident response and security architecture efforts, develop scripts, and produce technical content while collaborating with product and engineering teams to deliver concrete

Qualifications

• Experience with development and maintenance of scripts in Python; JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development and workload automation.
• Familiarity with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies (GCP, AWS, Azure) and use-cases
• Familiarity with attack surface management is a plus
• Experience as a Security Incident Responder or SOC analyst/manager
• Experience in customer-facing roles is a must
• Ability to work under pressure and prioritize tasks
• Fluent English is required; other languages a plus

Responsibilities

• Leading Cortex Customer Success Architects responsible for empowering clients to prevent cyberattacks and strengthen security processes
• Automate and streamline security operations and attack surface management
• Provide guidance, troubleshooting, and product expertise to customers
• Collaborate with product and engineering teams to maximize product value for customers
• Create consumer-facing articles and guides to scale customer coverage

Skills

Python scripting

JavaScript

PowerShell

Security design

EDR

SIEM

SOAR

NGFW

Cloud platforms (GCP/AWS/Azure)

Incident response / SOC

Customer-facing

English fluency

Job description

Palo Alto Networks is seeking a Senior Cortex Customer Success Architect in Melbourne to empower clients to prevent cyberattacks and simplify security operations. You will work with highly technical colleagues, partners, and customers to drive adoption of XDR/XSIAM solutions and defend digital environments.

You will lead incident response and security architecture efforts, develop scripts, and produce technical content while collaborating with product and engineering teams to deliver concrete