CyberCX - Account Manager - Adelaide & NT

Accenture PLC; Adelaide; On-site; AUD 100,000 - 170,000; Full time

Job summary

CyberCX, part of Accenture, is seeking an Account Manager/Business Development professional based in Adelaide. The role consists of 60% account management and 40% business development, primarily managing Adelaide accounts while supporting Enterprise Key Accounts in NT, with quarterly travel to NT.

You will formulate strategic plans, manage renewals, identify opportunities, demonstrate products, and prepare proposals.

Qualifications

• Minimum 3 years account management and customer-focused solutions experience.
• Proven project management skills with ability to manage multiple projects and relationships.
• Ability to influence and engage with customers with exceptional listening and negotiation skills.
• Hands on experience with CRM software and account management systems.
• Record of consistently exceeding quota.
• Demonstrable ability to win new customers and leverage CyberCX offerings to grow accounts.
• Skilled in responding to setbacks in an agile and resilient manner.

Responsibilities

• Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/quota targets.
• Work closely with customers to determine needs and propose suitable products, services, and upgrades to maintain and grow revenue.
• Maintain call rates to ensure contact with assigned customers and act as main interface between customer and CyberCX.
• Form effective relationships and understand objectives, buying criteria and decision processes to leverage revenue.
• Negotiate price and volume discounts in line with CyberCX policies and liaise with technical staff on issues to ensure retention.
• Identify and gain new business through sustained customer engagement and following up referrals/leads.
• Enable and conduct product demonstrations with technical SMEs and customers.
• Prepare sales proposals, tenders/bids, contracts, and account management plans.

Skills

Account management

Business development

CRM software

Negotiation

Relationship management

Project management

Sales proposals

Tools

CRM software

Job description

CyberCX, part of Accenture This role would be suitable for someone with 3-8 years in Account Manager and/or Business Development You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoy identifying opportunities from new accounts. This role will be 60% Account Management / 40% Business Development. You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT. This role is Adelaide based, with travel in NT every quarter.

Key Responsibilities:

• Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
• Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
• Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
• Enable and conduct product demonstrations and conversations with technical SMEs and customers
• Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans

Preferred Qualifications, Experience & Skills

• A minimum of 3 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota
• Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts
• Skilled in responding to setbacks in an agile and resilient manner

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