CyberCX - Senior Account Manager

Accenture PLC; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

18 weeks parental leave (ACC)

Career development program

Global opportunities

Diversity & Inclusion initiatives

Job summary

CyberCX in Melbourne is seeking a Senior Account Manager to drive revenue across enterprise accounts with a hybrid work model. The role focuses on strategic planning, cross-functional collaboration, and strong customer relationships to deliver growth and renewals.

Ideal candidates have extensive account management experience in IT/cyber security, a proven sales track record, and comfort presenting proposals to senior stakeholders.

Qualifications

• Experience in account management or business development.
• Strong relationship management and negotiation skills.
• Proficient with CRM systems (Salesforce) and Microsoft Office.

Responsibilities

• Develop and manage strategic business plans across key enterprise accounts.
• Build and nurture relationships with customers to understand objectives and decision processes.
• Lead proposals, tenders, bids, and account management plans.
• Coordinate product demonstrations and technical discussions with CyberCX SMEs.
• Forecast sales, maintain CRM data, and drive renewal and upsell opportunities.

Job description

CyberCX – Senior Account Manager Location: Melbourne | Hybrid working

Key responsibilities:

• Develop and manage strategic business plans across multiple key Enterprise customer accounts to achieve revenue, quota and account-growth targets.
• Build strong relationships with new and existing customers, developing a clear understanding of their objectives, needs, buying criteria and decision-making processes.
• Act as a primary point of contact between customers and CyberCX, ensuring a consistently high level of service.
• Identify and pursue new business, cross-selling, renewal and upselling opportunities.
• Position relevant CyberCX products, professional services and managed services against customers’ current and future requirements.
• Lead the development of sales proposals, tenders, bids, contracts, presentations and account management plans.
• Facilitate product demonstrations and technical discussions involving customers and CyberCX subject‑matter experts.
• Negotiate pricing and volume discounts in line with CyberCX policies.
• Monitor account performance and maintain accurate sales forecasts, CRM records, reports and territory plans.
• Collaborate across CyberCX to strengthen customer engagement, knowledge‑sharing and service delivery.

About you:

• At least five years’ experience in account management, business development or customer‑focused solution sales within IT / Tech / Cyber Security.
• A proven record of achieving or exceeding sales targets and KPIs.
• Experience managing complex enterprise accounts and navigating medium- to long- term sales cycles.
• Strong relationship management, influencing, listening and negotiation skills.
• Experience acquiring new customers and growing existing accounts through cross‑functional collaboration.
• The ability to prepare and present tailored proposals, pricing quotations and tender responses to senior stakeholders.
• Proficiency with CRM and account management platforms, including Salesforce, as well as Microsoft Office.
• A proactive, adaptable and resilient approach to solving problems and responding to change.
• You will be professional and ethical, with the ability to inspire trust through integrity and respect.
• You will bring a customer‑focused, collaborative and enterprise‑minded approach, along with the adaptability and initiative needed to deliver outstanding outcomes.

About CyberCX:

CyberCX is a leading provider of professional cyber security and cloud services across Australia and New Zealand. CyberCX partners with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience in a complex threat environment. Its end‑to‑end cyber and cloud capabilities include consulting and advisory; governance, risk and compliance; incident response; penetration testing and assurance; network and infrastructure solutions; cloud security; identity and access management; managed security services; and cyber security training. Based on business requirements, candidates applying for this role may also be assessed for other opportunities within Accenture.

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. 18 weeks’ paid parental leave. Long- and short- term career break opportunities. A structured career development program. Local and international career opportunities. Certification as a Family Inclusive Workplace™. Flexible work arrangements centred around Accenture’s Truly Human ethos and its commitment to supporting employee health and wellbeing. Recognition in the top three of the previous year’s Diversity & Inclusion Index. WORK180 Endorsed Employer. Accenture’s consulting professionals receive training across business acumen and technical and professional skills. Formal and informal development opportunities are available through on‑the‑job, online, classroom and collaborative learning. Equal employment opportunity At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel they can bring their authentic selves to work every day. We encourage applications from all people and are committed to removing barriers throughout the recruitment process and employee lifecycle. Employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation, and discrimination is not tolerated.

Benefits of working at Accenture:

• 18 weeks’ paid parental leave.
• Long- and short- term career break opportunities.
• A structured career development program.
• Local and international career opportunities.
• Certification as a Family Inclusive Workplace™.
• Flexible work arrangements centred around Accenture’s Truly Human ethos and its commitment to supporting employee health and wellbeing.
• Recognition in the top three of the previous year’s Diversity & Inclusion Index.
• WORK180 Endorsed Employer.
• Accenture’s consulting professionals receive training across business acumen and technical and professional skills.
• Formal and informal development opportunities are available through on‑the‑job, online, classroom and collaborative learning.

Equal Employment Opportunity Statement:

At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel they can bring their authentic selves to work every day. We encourage applications from all people and are committed to removing barriers throughout the recruitment process and employee lifecycle. Employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation, and discrimination is not tolerated. If you require an adjustment to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant job number, or call [phone].

Accenture is an EEO and affirmative action employee of females/minorities/veterans/individuals with disabilities. Equal Employment Opportunity Statement for Australia: At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that works for inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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