CyberCX - Strategic Account Director (Melbourne)

Accenture PLC; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible work arrangements

Career development program

Local and international careeropps

Job summary

CyberCX, part of Accenture, seeks a Strategic Accounts Director in Melbourne. You will own a portfolio of strategic financial services accounts, building trusted relationships with senior cyber security and technology leaders. You will drive growth via detailed account plans and cross-functional collaboration to deliver customer outcomes.

You will manage proposals, RFPs and complex opportunities, while mentoring teammates and maintaining CRM data to enable seamless customer experiences.

Qualifications

• 7+ years’ experience in strategic account management, enterprise sales or customer-focused solution sales.
• Experience with enterprise-sized customers in Financial services / Big 4 Banks / IT solutions.
• A demonstrated understanding of cyber security through technical experience or industry exposure.
• Track record of growing and managing complex strategic accounts.
• Strong consultative selling skills and ability to translate challenges into solutions.
• Experience engaging with senior executives and navigating complex stakeholder environments.
• Experience contributing to or leading complex proposals, RFPs and tenders.
• Excellent written, verbal and presentation skills.

Responsibilities

• Own and develop relationships across a portfolio of strategic customer accounts within financial services.
• Deliver a 50/50 hunting and farming approach to grow key accounts.
• Develop detailed account plans focused on outcomes and sustainable growth.
• Lead proposals, RFPs, tenders, workshops and executive briefings.
• Coordinate across CyberCX to deliver outcome-focused solutions.
• Ensure accurate CRM entry for accounts, opportunities and pipelines.
• Provide sales reporting and insights into strategic opportunities.
• Mentor less experienced members of the Customer Sales team.

Skills

Enterprise sales

Strategic account management

Stakeholder engagement

Consultative selling

Relationship building

Presentation skills

Collaboration across teams

Proposal development

Tools

CRM systems

Job description

CyberCX - Strategic Accounts Director Melbourne | Hybrid

This role is with CyberCX, part of Accenture. About the role: CyberCX is looking for an experienced Strategic Accounts Director to join our Customer team in Melbourne. In this IC role you will own and develop relationships across a portfolio of strategic customer accounts within Financial services. This is a senior, customer-facing opportunity to take ownership of some of our most important strategic accounts. You’ll build trusted relationships with senior cyber security and technology leaders, develop a deep understanding of their priorities, and bring together CyberCX’s capabilities to help customers strengthen their cyber security posture and achieve meaningful business outcomes. You’ll be responsible for developing and executing strategic account plans, identifying opportunities for growth, shaping compelling customer solutions and coordinating teams from across CyberCX to deliver an exceptional customer experience. If you thrive on building long-term partnerships, navigating complex enterprise environments and turning customer challenges into opportunities, this could be the role for you.

What you’ll do:

• Own and develop relationships across a portfolio of strategic customer accounts within financial services.
• 50/50 hunting & farming role.
• Build and execute detailed account plans focused on customer outcomes and sustainable growth.
• Develop trusted relationships with senior executives and key customer stakeholders.
• Understand customers’ current and future cyber security needs and identify opportunities where CyberCX can add value.
• Identify, qualify and progress new business and growth opportunities within existing strategic accounts.
• Bring together expertise from across CyberCX to develop outcome-focused solutions for customers.
• Lead and contribute to major proposals, RFPs, tenders, workshops and executive briefings.
• Own the customer journey from initial solution proposition through transition to delivery.
• Act as a key point of contact for strategic account matters and help resolve escalated customer issues.
• Collaborate across sales, technical and delivery teams to create a connected and seamless customer experience.
• Maintain accurate account, opportunity and pipeline information within CRM systems.
• Contribute to sales reporting and provide insight into strategic account opportunities.
• Support and mentor less experienced members of the Customer Sales team where required.

About you:

You’re an accomplished enterprise account professional who knows how to build credibility with senior stakeholders and develop relationships that lead to genuine customer and commercial outcomes. You’ll ideally bring:

• 7+ years’ experience in strategic account management, enterprise sales or customer-focused solution sales.
• Experience working with enterprise-sized customers in Financial services / Big 4 Banks / IT Solutions, SELLING it / Cyber / Transformation Services.
• A demonstrated understanding of cyber security, gained through technical experience, education or significant industry exposure.
• A track record of developing and growing complex strategic accounts.
• Strong consultative selling skills and the ability to translate customer challenges into relevant solutions.
• Experience navigating complex stakeholder environments and engaging confidently with senior executives.
• Experience contributing to or leading complex proposals, RFPs and tenders.
• Excellent written, verbal and presentation skills.
• The ability to collaborate effectively across technical, sales and delivery teams.
• A proactive, resilient and highly accountable approach to your work.

Why CyberCX?

CyberCX provides professional cyber security and cloud services across Australia and New Zealand, partnering with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience. Our capabilities span consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security, identity and access management, managed security services and cyber security training. This role gives you the opportunity to bring those capabilities together for some of Australia’s most significant organisations, building strategic partnerships and helping customers navigate an increasingly complex cyber security landscape.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
• We are a WORK180 Endorsed Employer, to see our benefits and policies click here
• All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.
• You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.
• We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.
• Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.
• The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

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