CyberCX - Strategic Accounts / Sales Director

Accenture PLC; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Accenture PLC, through CyberCX, is seeking a motivated Account Manager to manage enterprise clients in Sydney and NSW. The role focuses 60% on Existing Accounts and 40% on New Business, with emphasis on government clients and selling cyber security services.

You will own account plans, develop opportunities, and drive revenue growth while delivering exceptional client experiences across the engagement lifecycle.

Qualifications

• Extensive experience selling services to government clients.
• Ability to develop strategic account plans and drive revenue growth.
• Strong communication and proposal development skills.

Responsibilities

• Formulate, implement and maintain detailed account plans for strategic customers.
• Identify opportunities and solutions for business improvement and new business.
• Own the customer journey from proposition through delivery.
• Build long-lasting relationships by understanding client needs and preferences.
• Grow revenue by partnering with strategic customers and presenting CyberCX offerings.

Skills

Account management

Business development

Stakeholder engagement

Cyber security

Tools

CRM software

Job description

This role is with CyberCX, part of Accenture.

Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on New Business.

The successful candidate have significant experience working with a variety Government clients and will have previous experience of selling services.

Key Responsibilities:

• Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts

• Identify, develop and implement opportunities & solutions for business improvement and strategic new businessopportunities

• Own your customers’ experience and journey from solution proposition through transition to delivery

• Build strong, long-lasting relationships by partnering to understand client needs and preferences

• Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX

• Operate as the lead point of contact for account relationship matters in specified strategic accounts

• Maintain exceptionally strong knowledge of CyberCX service offerings and present them with clarity, credibility and conviction

• Respond to customer requirements, including requests for quotes/proposals/tenders and customer workshops

• Develop, coordinate and contribute to scoping of key tactical opportunities, such as multi-practice RFPs and proposal artefacts for strategic accounts

• Identify, develop and implement opportunities for business improvement and strategic new business opportunities

• Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions

• Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops

• Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers

• Maintain up to date CRM records for nominated accounts

• Resolve escalated customer issues and customer complaints regarding sales and service

• Update and prepare sales reports for management as required

• Mentor and coach less experienced members of the Customer Sales team, if required

• Previous experience of Business Development and Account Management of customer-focused solutions experience with meaningful experience communicating cyber security services, information security services or technology services to enterprise size clients

• A demonstrated technical education, experience and/or background in cyber security

• Exceptional stakeholder engagement and impeccable communication skills with an ability to build credibility both internally and externally at all levels

• Impeccable written and verbal communication skills

• High performing, outcome-focused and self-motivated

• Skilled in responding to setbacks in an agile and resilient manner

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statementfor Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on+61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement