Cyber Security Officer

Department of Government Services VIC; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Department of Government Services VIC in Melbourne is seeking a Cyber Security Officer to support the delivery and continuous improvement of cyber security services across the Whole of Victorian Government. You will monitor alerts, manage vulnerabilities and assist with security operations.

Reporting to Cyber Security Engineers, you will maintain documentation, support automation, and work with internal teams and service providers to ensure reliable, secure digital services.

Qualifications

Responsibilities

• Support cyber security operations by monitoring alerts, dashboards and service requests, and undertaking routine investigation, triage and escalation in line with established procedures.
• Assist with vulnerability management and attack surface management activities, including reviewing findings, supporting remediation follow-up and helping maintain the accuracy of asset and risk information.
• Provide technical and administrative support for cyber security platforms and services, including user support, system checks, data handling and routine maintenance activities.
• Contribute to automation and process improvement activities by assisting with scripting, workflow support and the identification of opportunities to improve efficiency and service delivery.
• Maintain accurate documentation, procedures, records and reports to support operational effectiveness, knowledge sharing, compliance and audit requirements.
• Support stakeholder engagement and service coordination by managing shared inboxes, responding to routine queries, providing timely updates and working collaboratively with internal teams and service providers.
• Assist with testing, quality assurance and implementation activities to help ensure changes, enhancements and processes are fit for purpose and aligned with operational requirements.
• Other duties as directed which are not listed in this position description but are consistent with a position of this classification and skills requirement.

Job description

Department of Government Services VIC – Melbourne VIC

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Branch/Group

The Cyber Security and Digital Resilience Division (CSDRD) is responsible for leading and overseeing government's digital resilience, and preparedness and response to cyber security risks, including:

• Leading the Victorian Government's cyber security operations
• Working with departments and agencies to continue to build the Victorian Government's cyber security resilience capability
• Working with departments and agencies to improve the protection of data assets across the Victorian Public Sector
• Shaping whole of government governance arrangements, developing best practice, and providing assurance about the management of cyber security and data protection risks
• Improving the resilience of Victoria's telecommunications infrastructure to support digital resilience and inclusion

About the Role

As a Cyber Security Officer, you will work closely with other members of the Cyber Services Branch to support the delivery and continuous improvement of cyber security services across the Whole of Victorian Government (WoVG). These services include vulnerability management, attack surface management and related cyber security operations that help protect systems, information and digital services.

The role provides operational and technical support to the branch, assisting with monitoring activities, service delivery tasks, technical administration, documentation, reporting and stakeholder support. Working under the guidance of senior team members, including Cyber Security Engineers, you will contribute to the effective operation of cyber security platforms and processes and help ensure services are delivered consistently and professionally.

You will engage with a range of internal stakeholders and service providers and support the use of cyber security and automation technologies. This role is well suited to someone who is technically capable, keen to learn and interested in developing a career in cyber security within government.

Key Accountabilities

• Support cyber security operations by monitoring alerts, dashboards and service requests, and undertaking routine investigation, triage and escalation in line with established procedures.
• Assist with vulnerability management and attack surface management activities, including reviewing findings, supporting remediation follow-up and helping maintain the accuracy of asset and risk information.
• Provide technical and administrative support for cyber security platforms and services, including user support, system checks, data handling and routine maintenance activities.
• Contribute to automation and process improvement activities by assisting with scripting, workflow support and the identification of opportunities to improve efficiency and service delivery.
• Maintain accurate documentation, procedures, records and reports to support operational effectiveness, knowledge sharing, compliance and audit requirements.
• Support stakeholder engagement and service coordination by managing shared inboxes, responding to routine queries, providing timely updates and working collaboratively with internal teams and service providers.
• Assist with testing, quality assurance and implementation activities to help ensure changes, enhancements and processes are fit for purpose and aligned with operational requirements.
• Other duties as directed which are not listed in this position description but are consistent with a position of this classification and skills requirement.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Technical skills: Demonstrated ability to support technical systems, platforms or tools, preferably in an information technology or cyber security environment. Exposure to scripting, automation, vulnerability management or related cyber security processes will be well regarded.
• Problem solving and attention to detail: Demonstrated ability to investigate issues, follow procedures, identify patterns or inconsistencies, and contribute to practical solutions in a structured and timely way.
• Communication and teamwork: Well-developed verbal and written communication skills, with the ability to work collaboratively in a team environment and contribute positively to shared objectives.
• Stakeholder service and relationship management: Ability to provide responsive and professional support to internal stakeholders and work effectively with others to deliver services and resolve routine issues.
• Learning agility: Demonstrated ability to learn new technologies, processes and concepts, adapt to changing priorities, and build knowledge in cyber security practices, tools and service delivery.

Mandatory requirements

The ability to obtain a NEGATIVE VETTING 1 security clearance within 12 months of commencing employment.

This role is a fixed term position until 30 June 2028. This position is only open to applicants with relevant rights to work in Australia.

You must be an Australian citizen, as this role requires a security clearance.

For more information, please see the Position Description

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.