Cyber Security Advisor

Infotrust; Brisbane; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Infotrust is expanding its Service Delivery capability in Brisbane and seeks a senior customer-facing Cyber Security Advisor to join the team. You will own customer outcomes, translate cyber risk into business-focused recommendations, and partner with account teams on renewals and opportunities.

Reporting to the service delivery leadership, you will engage from technical staff to C-suite, drive quarterly reviews, governance, and roadmap prioritisation to align with clients' business objectives.

Qualifications

• Experience as trusted advisor across a portfolio of customer relationships.
• Broad knowledge of security frameworks such as ISO 27001, NIST CSF and CIS Controls.
• Understanding of ITIL and service management concepts.
• Ability to engage with executive-level governance and business reviews.

Responsabilités

• Translate service performance, risk and threat insight into practical recommendations.
• Engage with customers through quarterly reviews, governance and renewals.
• Identify opportunities, partner with Account Managers on proposals and larger renewals.
• Support growth by aligning customer objectives with technology roadmaps.

Connaissances

Customer-facing advisory

Trusted advisor

Executive governance

Security frameworks

ITIL knowledge

Risk management

Business storytelling

Description du poste

Infotrust is growing its Service Delivery capability and we’re looking for a senior customer-facing Cyber Security Advisor (CSA) to join the team.

The CSA is the trusted advisor for an assigned portfolio of Infotrust customers across both Cyber and Digital Resilience (managed technology) services and jointly owns each customer relationship with the account team. The role owns the customer-outcome layer: making sure customers receive what they have contracted, understand their cyber and technology risks, and have a clear, prioritised roadmap that supports their business objectives.

As a CSA, you will translate service performance, risk and threat insight into practical, business-relevant recommendations. Engagement is scaled according to each customer's service tier, from quarterly business reviews, monthly governance and regular contact for our most strategic customers, through to focused oversight or an annual relationship review for smaller accounts.

The Role

The CSA works alongside the teams that deliver our services and capabilities: Cyber Security, spanning security operations, offensive security, governance and risk, incident response, data protection and identity; and Digital Resilience, our managed technology services that keep customers' IT environments, cloud and infrastructure secure, available and recoverable. The CSA brings the customer context, assurance and advice that connects these capabilities for each customer. This requires credible engagement at every level, from technical specialists through to C-suite executives.

CSA's also contribute directly to growth. By understanding each customer's objectives, risks and technology estate, you will identify and qualify opportunities, partner with Account Managers on proposals and larger renewals, and help Customer Engagement operate as a revenue-recoverable function.

Skills & Experience

We’re open to candidates coming from Technical Account Management, Service Delivery, Senior Engineering, Infrastructure Consulting or Solutions Architecture backgrounds with;

• Customer-facing advisory, technical account management or service delivery management experience within cyber security, managed services or IT consulting.


• Proven experience as a trusted advisor across a portfolio of customer relationships, working jointly with account teams, including executive-level governance and business reviews.


• Broad knowledge of security frameworks and standards (e.g., ISO 27001:2022, NIST CSF, Essential Eight, CIS Controls) and exposure to compliance, regulatory and industry-specific security requirements.


• Sound understanding of IT service management practices (e.g., ITIL), including service levels, contracted commitments, service reporting and continual service improvement.


• Cybersecurity certifications such as CISSP or CISM are desirable, as is service management certification such as ITIL Foundation.


• Identifying and managing risks, maintaining risk registers and building technology or cyber roadmaps aligned to business objectives.


• Broad technical exposure across cloud, infrastructure, networking or cyber security


• The ability to engage confidently with both technical and business stakeholders


• Strong operational awareness and problem-solving capability


• A proactive, commercially aware and customer-centric mindset

About Infotrust?

Our mission is to help clients navigate with confidence through a changing digital world. Infotrust strives to be Australia’s most trusted cyber security partner, supporting organisations of all sizes across the country. We deliver industry recognised solutions across both private and public sectors.

Our integrated offering combines secure-by-design managed IT with advanced cyber capabilities — Offensive and Defensive Security, Governance, Risk & Compliance (GRC), and Strategic Technology Advisory — anchored by our Australian-based 24/7 Security Operations Centre and a specialised Digital Forensics and Incident Response team.

You’ll be joining a collaborative team that values strong technical capability, customer outcomes and continuous improvement - with the opportunity to genuinely influence both customer success and the future direction of the service delivery function.