CX Standards Lead for Digital ID & CDR

Commonwealth Treasury; Canberra; On-site; AUD 90,000 - 110,000; Full time

Job summary

A government department in Australia is seeking an EL1 Consumer Experience Standards Specialist to lead the development and maintenance of CX technology guidelines. You will work across various teams to ensure high-quality customer experiences in the delivery of Australia’s Digital ID system and CDR regulatory frameworks. The ideal candidate will have a strong understanding of digital service design, excellent communication skills, and the ability to translate complex requirements into intuitive user experiences. This is a full-time position based in Canberra.

Qualifications

• Ability to understand Digital ID and CDR landscape quickly.
• Experience developing digital CX frameworks and standards.
• Ability to simplify complex regulatory requirements.

Responsibilities

• Lead and maintain CX technology guidelines and standards.
• Collaborate with ICT, design, and data teams.
• Conduct design and research to enhance consumer experience.
• Ensure best practices in accessibility and security.

Skills

Understanding policy and data standards landscape

Developing digital CX frameworks

Translating complex requirements

Strong communication skills

Conducting research and design activities

Familiarity with digital service design

Working with digital tools

Education

Relevant qualifications and certifications

Tools

GitHub

Notion

Figma

Job description

A government department in Australia is seeking an EL1 Consumer Experience Standards Specialist to lead the development and maintenance of CX technology guidelines. You will work across various teams to ensure high-quality customer experiences in the delivery of Australia’s Digital ID system and CDR regulatory frameworks. The ideal candidate will have a strong understanding of digital service design, excellent communication skills, and the ability to translate complex requirements into intuitive user experiences. This is a full-time position based in Canberra.