Customer Experience Analyst: Data-Driven UX & Accessibility

Australian Government Department of Health, Disability and Ageing; Canberra; On-site; AUD 75,000 - 85,000; Full time

Job summary

A government health department in Canberra is looking for an APS Level 5 individual to enhance customer experience. This role requires analyzing customer data and developing strategies to improve satisfaction across multiple service providers. Ideal candidates will exhibit strong stakeholder management and communication skills, ensuring a consistent service experience meets customer expectations. If you're passionate about customer-centric service, this opportunity may be just for you.

Qualifications

• Proficient in reviewing and analysing customer experience data.
• Ability to identify improvements for better user experience.
• Experience in managing escalations and complaints.

Responsibilities

• Develop and implement strategies to enhance customer satisfaction.
• Ensure service experience meets customer expectations.
• Manage relevant policies and procedures specific to IT operations.

Skills

Customer mindset

Stakeholder management

Strong communication skills

Job description

A government health department in Canberra is looking for an APS Level 5 individual to enhance customer experience. This role requires analyzing customer data and developing strategies to improve satisfaction across multiple service providers. Ideal candidates will exhibit strong stakeholder management and communication skills, ensuring a consistent service experience meets customer expectations. If you're passionate about customer-centric service, this opportunity may be just for you.