CX Plus Project Officer

Wannon Water; Warrnambool; On-site; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid work options

Flexible hours

Purchased leave

Monthly rostered days off

Inclusive workplace culture

Learning and development opportunities

Employee assistance program

Job summary

Wannon Water in Warrnambool is seeking a CX Plus Project Officer to support CRM and Billing System implementation. This full-time, fixed-term role runs until November 2027, with a starting salary of AU$80,770.85 p.a. plus super.

The successful candidate will manage project records, coordinate meetings, and support financial administration in a busy, multi-stakeholder environment. Ideal applicants will have strong project administration skills, attention to detail, and the ability to collaborate

Qualifications

• Experience in project administration, project support or coordination in a multi-stakeholder environment.
• Strong administration and organisational skills, with ability to maintain schedules, registers, documentation and records.
• Good attention to detail and ability to identify and follow up missing or inconsistent information.
• Confidence using Microsoft 365 tools, including Teams, SharePoint, Excel, Word and PowerPoint.
• Clear communication and relationship-building skills to work with diverse stakeholders.
• Experience supporting enterprise system projects is advantageous.

Responsibilities

• Maintain and update project records, schedules, registers and other documentation.
• Coordinate meetings and workshops, including scheduling, agendas, papers, minutes and action follow-up.
• Collect and update project information, checking records are accurate and following up missing or overdue information.
• Support purchasing, invoice processing and project financial administration.
• Assist with project reporting, governance documentation and document control.
• Provide administrative and coordination support for testing, data migration, training and transition.

Skills

Project administration

Organisational skills

Attention to detail

Communication

Stakeholder collaboration

Tools

Microsoft 365

Teams

SharePoint

Excel

Word

PowerPoint

Job description

Job Category: Administration and Office,Information and Communication Technology,Program & Project Management

Who we are looking for

We’re looking for a CX Plus Project Officer to support the delivery of our Customer Relationship Management (CRM) and Billing System implementation project.

This full-time position is fixed term until the end of November 2027, is based in Warrnambool and comes with a generous salary starting at $80,770.85 p.a. plus superannuation.

We’re looking for someone who is organised, detail-focused and confident providing project administration and coordination support across a busy, multi-stakeholder environment.

Job Description

What you'll be doing

On a day-to-day basis, you'll:

• Maintain and update project records, schedules, registers and other documentation.
• Coordinate meetings and workshops, including scheduling, agendas, papers, minutes and action follow-up.
• Collect and update project information, checking records are accurate and following up missing, inconsistent or overdue information.
• Support purchasing, invoice processing and project financial administration.
• Assist with project reporting, governance documentation and document control.
• Provide administrative and coordination support for project activities, including testing, data migration, training and transition.

Desired Skills and Experience

What you’ll bring

We’re looking for someone with

• Experience in project administration, project support or coordination, ideally within a multi-stakeholder environment.
• Strong administration and organisational skills, with experience maintaining accurate schedules, registers, documentation and records while managing competing deadlines.
• Good attention to detail and the ability to identify and follow up missing or inconsistent information.
• Confidence using Microsoft 365 tools, including Teams, SharePoint, Excel, Word and PowerPoint.
• Clear communication and relationship-building skills, with the ability to work collaboratively with a range of stakeholders.
• Experience supporting a business or technology project, particularly an enterprise system implementation, would be advantageous.

Position Description

For further details, see the position description available here .

Thinking about applying?

We know that talented people don't always apply for roles unless they feel they meet every requirement. At Wannon Water, we value potential as well as experience. If you're excited about this opportunity but don't tick every box, we'd still love to hear from you. We welcome transferable skills, diverse experiences and different perspectives, so if you think you could be a great fit, please apply or get in touch for a chat.

We're here to help

We look forward to hearing from you. if you have any questions, feel free to call Alistair Williams (Senior Project Manager - CRM & Billing) on 0487 128 083

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You’ll be offered a range of great benefits including:

• Workplace flexibility and family-friendly support, withaccess to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• Access to the Network of Wannon Water (NOW), providing opportunities to connect, learn, share experiences and support the advancement of women.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including Aboriginal and/or Torres Strait Islander peoples, people with a disability, carers, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at [e-mail]. Your information will be kept completely confidential.