CX Operations Architect

ResMed Inc; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

ResMed Inc is seeking a CX Operations Lead based in Sydney to translate CX strategy into measurable execution. You will shape the operating model, governance and visibility across CX, aligning specialist teams with shared mechanisms for accountability.

You will drive intake, prioritisation and capacity planning, and lead quarterly reviews to enable informed leadership decisions and continuous improvement across global CX activities.

Qualifications

• Bachelor's degree or equivalent work experience.
• 8+ years in CX, operations, or related fields.
• Design or improvement of operating models and governance routines.

Responsibilities

• Build and lead the shared operating system connecting CX strategy, priorities, decisions, execution and performance.
• Establish governance forums and decision mechanisms with clear ownership.
• Lead intake and prioritisation, making demand and capacity transparent.
• Highlight capacity constraints and trade-offs for senior leaders.
• Run a quarterly CX Operating Review with evidence-based recommendations.

Skills

CX

Operations

DesignOps

ProductOps

Leadership

Stakeholder management

Communication

Systems thinking

Ambiguity tolerance

Problem-solving

Education

Bachelor's degree or equivalent

Tools

AI-enabled workflows

Job description

ResMed Inc is seeking a CX Operations Lead based in Sydney to translate CX strategy into measurable execution. You will shape the operating model, governance and visibility across CX, aligning specialist teams with shared mechanisms for accountability.

You will drive intake, prioritisation and capacity planning, and lead quarterly reviews to enable informed leadership decisions and continuous improvement across global CX activities.