CX Operations Architect

Medifox DAN GmbH; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Resmed seeks a CX Operations Lead in Sydney to shape how CX connects strategy with execution. You will build shared operating mechanisms, governance and visibility to enable clear decisions and measurable performance across CX teams.

You will drive intake, prioritisation and quarterly reviews, aligning capacity and trade‑offs while safeguarding ownership and accountability across the organization.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years in CX, operations, DesignOps, ProductOps, business operations, transformation, change management or related field.
• Track record designing or improving operating models, governance routines, planning cycles or cross‑functional ways of working.
• Ability to translate leadership priorities into clear decisions, ownership and practical operating mechanisms.
• Knowledge of intake, prioritisation, capacity planning and trade‑off management.
• Familiarity with how AI can support knowledge work, team workflows and business operations.
• Success using evidence to identify systemic issues and deliver measurable improvements.
• Clear communication, sound judgement and effective stakeholder management.
• Ability to work independently and create structure within complex, changing environments.

Responsabilités

• Build and lead the shared operating system connecting CX strategy, priorities, decisions, execution and performance.
• Establish operating rhythms, governance forums and decision mechanisms that create clear ownership and consistent follow-through.
• Lead shared intake and prioritisation, bringing transparency to demand, capacity, dependencies and trade‑offs.
• Make the implications of new priorities visible, including capacity constraints and work that may need to be delayed, reduced or displaced.
• Run a quarterly CX Operating Review, ensuring leaders have clear evidence, recommendations and decisions to act on.
• Maintain a live view of priorities, performance, dependencies, operational friction and accountable owners.
• Identify recurring systemic friction, use evidence to determine root causes and establish ownership for measurable improvement.
• Define and maintain clear boundaries between CX Operations and specialist CX teams, ensuring shared mechanisms enable rather than replace team accountability.
• Own the operating model and visibility for AI‑enabled work across CX, including demand, priorities, adoption, governance and impact.
• Partner with CX Enablement Systems and other teams to develop governed, repeatable AI‑assisted workflows.

Connaissances

CX operations

DesignOps

ProductOps

change management

stakeholder management

communication

Formation

Bachelor’s degree or equivalent

Description du poste

Resmed seeks a CX Operations Lead in Sydney to shape how CX connects strategy with execution. You will build shared operating mechanisms, governance and visibility to enable clear decisions and measurable performance across CX teams.

You will drive intake, prioritisation and quarterly reviews, aligning capacity and trade‑offs while safeguarding ownership and accountability across the organization.