CX Insights Lead: Customer Experience & Journeys

SA Power Networks; South Australia; Híbrido; AUD 90.000 - 130.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

13% superannuation (1% above legisl.)

Electricity reimbursements

Leave loading on annual leave

Income protection coverage

Parental Leave (18 weeks)

Health insurance discounts

Volunteer day

Descripción de la vacante

SA Power Networks is seeking a CX Insights Specialist to identify and deliver improvements that enhance customer and employee experiences using data-driven insights and stakeholder collaboration.

You will help build our customer insights capability, map journeys, and translate insights into service enhancements, reporting to the CX Insights Manager in a role that shapes both digital and organizational change across the business.

Formación

• Degree in Business or equivalent.
• Extensive CX and UX capabilities and demonstrated experience.
• Experience delivering process changes or re-engineering.
• Understanding of IT integrations to enable outcomes.
• Customer journey mapping and user-centered design skills.

Responsabilidades

• Identify and deliver improvements to customer and employee experience.
• Map customer journeys and translate insights into improvements.
• Collaborate with Digital & Technology team and external customers.
• Influence customer-focused improvements across SA Power Networks.
• Drive initiatives with digital and organizational change impacts.

Conocimientos

CX/UX capabilities

Stakeholder management

Communication skills

Data analysis

Process improvement

User journey mapping

Change management

Educación

Bachelor's degree in Business

Herramientas

IT systems knowledge

Descripción del empleo

SA Power Networks is seeking a CX Insights Specialist to identify and deliver improvements that enhance customer and employee experiences using data-driven insights and stakeholder collaboration.

You will help build our customer insights capability, map journeys, and translate insights into service enhancements, reporting to the CX Insights Manager in a role that shapes both digital and organizational change across the business.