CX Designer: Lead End-to-End Customer Experience

NIT; Geelong; On-site; AUD 90,000 - 120,000; Full time

Job summary

Barwon Water is seeking a CX Designer to join the Customer Centre. You’ll be hands-on at the intersection of customer experience, digital delivery and operations, translating insights into practical improvements that create impact on the community.

You’ll lead discovery, research, co-design and journey-mapping workshops, develop customer journeys and service blueprints, prototype solutions and measure outcomes to drive end-to-end improvements.

Qualifications

• Experience in customer experience, service design or UX
• Ability to synthesize qualitative and quantitative evidence
• Facilitation and collaboration across multidisciplinary teams

Responsibilities

• Translate customer needs, pain points and feedback into clear recommendations and actions.
• Progress existing CX initiatives while designing, testing and supporting new improvements.
• Develop customer journeys and service blueprints to prototype solutions and measure outcomes.
• Connect customer needs with people, processes, technology and policies that shape the experience.

Job description

Barwon Water is seeking a CX Designer to join the Customer Centre. You’ll be hands-on at the intersection of customer experience, digital delivery and operations, translating insights into practical improvements that create impact on the community.

You’ll lead discovery, research, co-design and journey-mapping workshops, develop customer journeys and service blueprints, prototype solutions and measure outcomes to drive end-to-end improvements.