Property Services Officer

Department of Planning, Housing and Infrastructure NSW; Dubbo; Hybrid; AUD 78,000 - 85,000; Full time

Job summary

Department of Planning, Housing and Infrastructure NSW – Dubbo NSW is seeking a Property Services Officer to join our team in Dubbo. The role blends customer service with administration, including field work where required.

You will be on the frontline of Crown land management, providing accurate information and guiding the public through land status queries. We offer flexible working arrangements and travel opportunities.

Qualifications

• Proven ability to provide clear, consistent customer guidance.
• Experience supporting front-line administration or customer service.
• Strong organisational and detail-orientation skills.
• Current Australian Driver Licence and willingness to travel.

Responsibilities

• Provide clear, consistent advice to customers on Crown land matters.
• Respond to enquiries and help customers navigate land status information.
• Support property management activities to deliver timely operational outcomes.
• Assist with office data administration, records, and day-to-day team coordination.

Skills

Customer service

Administrative duties

Data management

Driver license

Job description

Department of Planning, Housing and Infrastructure NSW – Dubbo NSW

• Office location – Dubbo. Flexible working supported and some travel may be required
• Salary ranges from $78,000 to $84,799 plus super

The role

We’re looking for an enthusiastic, community‑minded Property Services Officer who’s eager to learn, enjoys variety in their workday, and thrives in a role that blends customer service and administrative responsibilities.There will also be case work and project work involvement including field work where required.

As a Property Services Officer, you’ll be on the frontline of Crown land management. Your work will support government priorities, help maintain the integrity of public land information, and ensure communities receive accurate, timely advice.

To be successful, you will be highly organised, a team player, have excellent people skills and ideally have previous working experience in administration or customer service. There is plenty of on the job training available, this is an ideal role for someone looking to grow their skills set and develop their career.

What you’ll be doing:

• Providing clear, consistent advice to customers on routine Crown land matters
• Responding to enquiries and helping people navigate land status information

Property Management Activities

• Helping deliver timely outcomes that align with operational targets

Office & Data Administration

• Support the Group Leader and Far West wider team with a range of administrative duties
• Assist with responding to a range of customer enquiries and requests for information as well as overall day-to-day organisation for the Far West Team and coordination of priorities set by the Group Leader.
• Managing records, filing, and registers
• Current Australian Driver Licence and willingness to travel

For more information, please visit the Role Description:Property Services Officer

About You

You’ll shine in this role if you’re someone who is:

• Curious and willing to learn
• Comfortable speaking with customers
• Organised and detail‑oriented
• Interested in land, property or environmental management
• Ready to contribute to meaningful public outcomes

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Should you require further information about the role please contact Fiona Sissian, Group Leader Property Management via *************@crownland.nsw.gov.au

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via ***************@dpie.nsw.gov.au or (02) 63637*** - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal CareerPathwaysteam for a yarn.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanentresident orhold a valid Australian working Visa for the duration of the appointment.This role is subject to standard pre-employment checks, including a criminal record check.