Customer Technical & Support Specialist

Tacticall Recruitment; City of Brisbane; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Onsite role with parking

Job summary

RediCase, part of Redbourne Business Services, seeks a Customer Technical & Support Specialist to join the team in Chermside. This role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.

You'll provide first and second-level support by phone and email, troubleshoot issues, design reports and monitor requests, while working with Analysts, Testers and Developers on product improvements.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and communication skills.
• Ability to explain technical information clearly to non-technical users.
• Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded.
• Qualifications in IT, Information Systems, Data Analytics or similar are preferred, with recent graduates encouraged to apply.

Responsibilities

• Providing first and second-level software support via phone and email.
• Troubleshooting system issues and guiding non-technical users.
• Completing data analysis, reporting and quality assurance.
• Designing reports, forms and pages within the case management system.
• Monitoring and triaging software support requests.
• Identifying bugs and opportunities for system improvements.
• Testing new features and software changes.
• Working with Business Analysts, Testers and Developers on product improvements.

Skills

Analytical thinking

Problem solving

Attention to detail

Clear communication

IT Helpdesk experience

Data analytics

Education

IT / Information Systems / Data Analytics qualification

Tools

Reporting tools

Testing tools

Job description

• Temporary position with potential to go permanent
• Ideal for IT, Information Systems or Data Analytics graduates
• Work with customers and technical teams to solve real system challenges

RediCase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.

What you'll be doing

• Providing first and second-level software support via phone and email
• Troubleshooting system issues and guiding non-technical users
• Completing data analysis, reporting and quality assurance
• Designing reports, forms and pages within the case management system
• Monitoring and triaging software support requests
• Identifying bugs and opportunities for system improvements
• Testing new features and software changes
• Working with Business Analysts, Testers and Developers on product improvements

What you'll bring

• Strong analytical and problem-solving skills
• Confidence learning complex software, systems and workflows
• Excellent attention to detail and communication skills
• Ability to explain technical information clearly to non-technical users
• Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded
• Qualifications in IT, Information Systems, Data Analytics or similar are preferred, with recent graduates encouraged to apply
• An interest in software testing, reporting and system improvement

About the opportunity

• $42.14 per hour
• Onsite position based in Chermside - free parking
• Temporary position with potential to go permanent subject to business demands and your performance
• Hours across Monday-Friday with occasional weekend shifts
• Exposure to application support, analytics and software testing
• Work alongside Business Analysts, Developers, Testers and subject matter experts
• Up to four weeks' notice can be accommodated for the right candidate

This is a great opportunity for someone who enjoys understanding how systems work, solving problems and helping users navigate technology.

Employment is subject to satisfactory Australian Criminal History and Working with Children checks.

If you're looking to build your technical experience within a varied, customer-focused software environment, we'd love to hear from you.