Customer Services Consultant - Application Support

Talent; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Job summary

Talent, an established Australian technology organization, is seeking a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving. You'll support customers with day-to-day use of business-critical software and investigate incidents.

The role offers exposure to implementations, testing, documentation and customer training, plus collaboration with internal technical and product teams.

Qualifications

• Experience in application, product, or software support.
• Strong troubleshooting, incident and problem management skills.
• Experience supporting software/web applications.
• Exposure to testing, implementation or functional analysis is highly regarded.
• Prior application support in health insurance, healthcare, clinical or medical systems is advantageous.

Responsibilities

• Support customers with day-to-day use of business-critical software.
• Investigate and resolve incidents and complex support tickets.
• Perform functional analysis and collaborate with internal technical and product teams.
• Contribute to implementations, testing, documentation, and customer training.

Skills

Application support

Troubleshooting

Incident management

Software support

Health software experience

Job description

We're partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You'll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we're looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501