Customer Tech & Support Specialist — Case Management & QA

MTYU - Stones Corner

City of Brisbane

On-site

AUD 60,000 - 85,000

Full time

5 days ago

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Job summary

Redicase, part of Redbourne Business Services, seeks a Customer Technical & Support Specialist to join the RediCase team in Chermside. This role blends software support, data analysis, testing and customer assistance to maximise user outcomes with RediCase workflows.

You will handle first/second-level support via phone and email, troubleshoot issues for non-technical users, and design reports within the case management system. Collaboration with Analysts, Testers and Developers is required.

Qualifications

Providing first and second-level software support via phone and email.
Troubleshooting system issues and guiding non-technical users.
Completing data analysis, reporting and quality assurance.
Designing reports, forms and pages within the case management system.
Monitoring and triaging software support requests.
Identifying bugs and opportunities for system improvements.
Testing new features and software changes.
Working with Business Analysts, Testers and Developers on product improvements.

Responsibilities

Provide first and second-level software support via phone and email.
Troubleshoot system issues and guide non-technical users.
Perform data analysis, reporting and quality assurance tasks.
Design and modify reports, forms and pages in the case management system.
Monitor and triage software support requests.
Identify bugs and suggest system improvements.
Test new features and software changes.
Collaborate with Business Analysts, Testers and Developers on product improvements.