Customer Technical Support Officer

Ampac; City of Brisbane; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration package

Descripción de la vacante

Ampac is Australia's largest independent manufacturer of fire detection and emergency warning products. The Customer Sales & Technical Support Officer will provide technical support to all customers, including telephone support and on-site visits, sometimes outside normal hours.

The role involves customizing and troubleshooting panels at Ampac premises or customer sites to ensure systems operate reliably. The successful candidate will report to the QLD State Manager, have a proven technical

Formación

• Extensive experience in a technical role with strong customer service focus.
• Ability to work on site and potentially outside normal hours.
• Sound knowledge of Fire detection systems and related technologies.
• Experience with Building Management Systems and Emergency Warning Systems.

Responsabilidades

• Provide technical and customer support via telephone and on-site with customers.
• Customize and troubleshoot panels in-house or at customer sites to render systems operational.
• Report to Queensland State Manager as part of the team.
• Work with a team and set priorities autonomously while maintaining customer focus.

Conocimientos

Technical support

Customer service

Fire detection systems

Building Management Systems

Emergency warning systems

On-site support

Troubleshooting

Herramientas

Panel troubleshooting

Descripción del empleo

Ampac is Australia's largest independent manufacturer of fire detection and emergency warning products, dedicated to meeting customer needs. As part of the Halma Group, we employ over 8,000 people across more than 20 countries, focusing on life-saving technologies.

Protecting human life is our utmost responsibility.

At Ampac, our mission is to prevent loss of life and catastrophic damage caused by fire—always.

The Customer Sales & Technical Support Officer is responsible for providing technical support to all customers which will include telephone support, on-site in conjunction with customers which could include working out of normal hours. The Incumbent will also be required to customise and trouble-shoot panels either within the business premises or at the customers’ site in order to render the system operational.

Reporting to QLD State Manager, the successful applicant must be able to demonstrate a proven record of accomplishment. It is a pre-requisite that the candidate possesses extensive experience in a Technical capacity and must possess a strong bias towards effective Customer Service.

A suitably attractive remuneration package will be negotiated with the ideal candidate who meets the following criteria:

• Team orientated
• Able to work on site without supervision
• Able to work autonomously and set priorities
• Customer orientated – both internal and external
• Sound technical knowledge of Fire detection systems
• Proven Technical & Customer service and problem solving skills
• Experience with fire detection and emergency warning systems
• Experience with Building Management Systems
• Experience with Fire Detection & Emergency Warning System
• Sound knowledge of Fire detection markets in and around QLD

Please note that only people with the right to work in Australia should apply for this position.