Remote Travel Client Support Representative

Dreamstravelcr; Newcastle City Council; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Career growth opportunities

Supportive team environment

Job summary

A leading travel company is seeking a Remote Travel Client Support Representative to assist travelers with their needs. Responsibilities include communicating with clients, providing travel information, and ensuring a smooth travel experience. An ideal candidate should possess strong customer service skills, attention to detail, and a passion for travel. This remote position offers flexible scheduling and opportunities for career growth within a supportive team environment.

Qualifications

• Strong customer service and communication skills required.
• Detail-oriented and organized individuals preferred.
• Experience in customer support is helpful.
• Having an interest in travel is beneficial.

Responsibilities

• Assist clients with travel-related needs across platforms.
• Review and confirm travel details with clients.
• Provide accurate travel information and guidance.
• Follow up with clients before their trips.
• Address client concerns and escalate when necessary.

Skills

Customer service

Communication

Attention to detail

Organization

Comfort with online tools

Job description

We are looking for a Remote Travel Client Support Representative to assist travelers with their travel-related needs. This role involves providing support, answering questions, and ensuring a positive client experience.

Key Responsibilities

• Communicate with clients across multiple platforms
• Assist with reviewing travel details and confirming plans
• Provide accurate travel information and guidance
• Follow up with clients before their trips
• Address concerns and escalated when necessary

Ideal Candidate

• Strong customer service and communication skills
• Detail-oriented and organized
• Comfortable with online tools
• Customer support experience is helpful
• Interest in travel

Perks

• Remote position
• Flexible scheduling
• Training provided
• Career growth opportunities
• Supportive team environment