Customer Support Representative - Filtration

Hitachi Construction Machinery Australia; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Career development

Health insurance

EAP

Employee discounts

Supportive culture

Work-life balance

Company vehicle

Laptop

Mobile phone

Job summary

Hitachi Construction Machinery Australia is seeking a Customer Support Representative to manage a designated territory and build strong customer relationships, driving sales growth across Hitachi and its filtration product range.

You will work with customers, resellers and internal teams to identify opportunities, deliver tailored solutions, and provide exceptional support that reinforces Hitachi's Total Customer Satisfaction commitment.

Qualifications

• Demonstrated sales and customer service experience with a proven track record.
• Experience within Earthmoving, Mining, Automotive or similar industries is highly regarded.
• Commitment to Hitachi's Total Customer Satisfaction through strong, long-term relationships.
• Previous experience using CRM or similar systems.
• Motivated, competitive and results-driven mindset with ability to meet targets.
• Strong resilience and persistence with ability to learn from setbacks and stay focused on results.

Responsibilities

• Develop and manage relationships with established customers and resellers across the territory.
• Drive new business and sales growth by identifying and converting opportunities across Hitachi products.
• Understand customer requirements and tailor solutions to maximise value and sales opportunities.
• Lead commercial negotiations with customers and resellers, including supply agreements.
• Maintain market and competitor knowledge to identify opportunities and risks.
• Develop and execute an effective territory sales plan with calls, visits and pipeline.
• Provide accurate reporting on sales activity, pipeline, and territory performance.

Skills

Sales experience

Customer service

CRM systems

Territory management

Travel readiness

Driver's licence

Tools

CRM software

Job description

Hitachi Benefits

• Competitive Salary + Incentive Program: Attractive base salary with the opportunity to earn performance-based incentives
• Career Development: Ongoing training and professional development with genuine career progression opportunities
• Stability: Permanent full-time position with a leading OEM offering long-term job security
• Health: Discounted Medibank health insurance policy
• Wellness Program: Access to Employee Assistance Program (EAP)
• Employee Discounts: Exclusive staff discounts on Hitachi products and services
• Supportive Culture: Join a collaborative team that values innovation, customer satisfaction and employee contribution
• Work-Life Balance: Flexible and autonomous role with the opportunity to manage your own territory
• Tools of Trade: Fully maintained company vehicle, laptop and mobile phone provided
  

The Opportunity

Our team has an exciting opportunity for an experienced Customer Support Representative to join Hitachi. This permanent full-time position will see you managing a designated territory, building strong customer relationships and driving sales growth across Hitachi and our extended filtration product range.

You will work closely with customers, resellers and internal stakeholders to identify opportunities, deliver tailored solutions and provide outstanding support that reinforces Hitachi's commitment to Total Customer Satisfaction.

To be successful in this role, you will need:

• Develop, manage and grow strong relationships with established customers and resellers across the territory
• Drive new business and sales growth across the Hitachi and extended filtration product range by identifying and converting new opportunities
• Understand customer requirements and develop tailored solutions that maximise customer value and sales opportunities
• Lead commercial negotiations with customers and resellers, including supply agreements and ongoing business development
• Maintain strong market and competitor knowledge to identify emerging opportunities, risks and growth potential
• Work closely with OEM Product Managers to maximise market coverage, product opportunities and customer solutions
• Develop and execute an effective territory sales plan, including customer call cycles, site visits, pipeline development and targeted business activities
• Provide accurate and timely reporting on sales activity, pipeline, market intelligence and territory performance
• Achieve sales, margin and trading targets while delivering sustainable growth across the territory
  

As the Ideal Candidate, You Will Have:

• Demonstrated sales and customer service experience with a proven track record of success
• Experience within the Earthmoving, Mining, Automotive or similar industries highly regarded
• A genuine commitment to delivering Hitachi's promise of Total Customer Satisfaction through strong, long-term customer relationships
• Previous experience using CRM or similar customer relationship management systems
• A motivated, competitive and results-driven mindset with the ability to meet and exceed sales targets
• Strong resilience and persistence, with the ability to learn from setbacks and remain focused on achieving results
• A current driver's licence and willingness to travel regularly throughout the territory
  

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.