Customer Support Representative

Arlec; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free onsite car parking

Generous staff discounts across our品牌

Job summary

Arlec is seeking two Customer Support Representatives to join our Warehouse and Distribution Centre in Truganina, Victoria. You will be the first point of contact for customer queries, support product enquiries and process orders with accuracy.

We value teamwork, clear communication and problem-solving, offering onsite parking and staff discounts. Training on EDI orders is provided, and Arlec is an Equal Opportunity Employer committed to diversity.

Qualifications

• Tertiary qualification in Business, Engineering or related field advantageous.
• Prior technical or customer support experience advantageous.
• Professional telephone manner.
• Excellent communication and teamwork skills.
• Problem solving ability and a can-do attitude.
• Ability to multi-task under pressure and meet deadlines.
• Accurate data entry and intermediate Excel skills.

Responsibilities

• Act as the first point of contact for all customer queries.
• Support customers with product enquiries.
• Resolve queries from retail customers and end consumers.
• Collaborate with team members to ensure excellent customer service.
• Data entry of customer sales orders.
• Process spare parts and warranty sales orders.
• Process EDI orders; training will be provided.
• Reporting on service levels, held orders.
• Determine and resolve account issues at a customer support level.

Skills

Customer service

Communication

Teamwork

Problem solving

Data entry

Excel

Multitasking

Attention to detail

Education

Tertiary qualification in Business/Engineering or related field

Tools

EDI systems

Job description

For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations.

In an ever-changing world we innovate to bring consumers new ideas at affordable prices, whether it be everyday essential Electrical, Lighting and Air Movement products, to Work Lights or the latest in Smart Home solutions. Arlec today remains proudly Australian owned and operated.

We have an exciting opportunity for 2 x Customer Support Representatives to join our team, based at our Warehouse and Distribution Centre in Truganina.

About the Role

You will:

Act as the first point of contact for all customer queries.

Support our customers with product enquiries.

Resolve queries from retail customers and end consumers.

Collaborate with team members to ensure excellent customer service and satisfaction.

Data entry of customer sales orders.

Process spare parts and warranty sales orders.

Process EDI orders (experience an advantage, but training will be provided).

Reporting on service levels, held orders etc.

Determination and resolution of account issues at a customer support level.

About You

You will have:

Tertiary qualification in Business, Engineering or related field advantageous.

Prior technical/customer support experience an advantage.

A professional telephone manner.

Excellent communication and teamwork skills.

Problem solving ability and a can-do attitude.

The ability to multi-task under pressure and to meet deadlines.

Accurate data entry and intermediate Excel skills.

Why Arlec?

Free onsite car parking.

Generous staff discounts across our brands.

Arlec is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture will be.