Customer Support Officers

TheirCare Pty; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

TheirCare Pty is seeking a Customer Support Officer to join our head office in Hawthorn on a casual six-month peak-period basis. You’ll be the friendly administrative engine, helping families and school communities feel valued and supported.

Your day involves phone support, bookings and account administration, billing inquiries and ad-hoc reporting. Flexible shifts between 6:30am and 9:00pm AEDT, Monday to Friday, with convenient access near Hawthorn Station.

Responsibilities

• Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
• Handling bookings and account administration to billing inquiries.
• Supporting business operations with administrative reporting and other ad-hoc duties.

Job description

Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.

We're on the lookout for new Customer Support Officersto join our team at our Head Office in Hawthorn on a 6 month casual basis through a peak periods.

About the Role

This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.

Your day-to-day will be a mix of:

• Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
• Handling everything from bookings and account administration to billing inquiries.
• Supporting business operations with administrative reportingand other ad-hoc duties.

We have a variety of casual opportunitiesavailable, with flexible shifts between 6:30am and 9:00pm (AEDT), so you can find a schedule that fits your lifestyle.

The role is Monday to Friday, located at our Head Office, which is conveniently close to Hawthorn Train Station.

About You

Do you have a knack for listening and a passion for helping people? We want to hear from you.

We’re looking for someone who is:

• An exceptional communicator with a positive, empathetic, and professional attitude.
• Highly organised with strong attention to detail.
• A confident user of computers and various software systems.
• Able to thrive in a fast-paced environment and work effectively as part of a team.

While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker!

Why Join Us?

At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering ongoing training, support, and genuine career progression opportunities.

TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.