Customer Support Officers

TheirCare Pty Ltd; Melbourne; On-site; AUD 32,000 - 40,000; Full time

Job summary

TheirCare Pty Ltd is seeking a Customer Support Officer for our Head Office in Hawthorn, Melbourne, on a 6-month casual basis to support our peak summer period. You will handle inbound phone inquiries, bookings, account administration and billing questions, while contributing to operational reporting and ad-hoc duties in a fast-paced team environment.

Ideal candidates are excellent communicators, highly organised and comfortable with CRM systems, with a customer-first mindset and the ability to

Qualifications

• An exceptional communicator with a positive, empathetic, and professional attitude.
• Highly organised with strong attention to detail.
• A confident user of computers and various software systems.
• Able to thrive in a fast-paced environment and work effectively as part of a team.
• Prior experience in a customer service role is an advantage, but attitude and skills are valued.

Responsibilities

• Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
• Handling bookings and account administration to billing inquiries.
• Supporting business operations with administrative reporting and other ad-hoc duties.

Skills

Excellent communication

Empathy and customer focus

Organised and detail-oriented

Team player

Computer literacy

CRM software

MS Office

Tools

CRM software

MS Office

Job description

Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.

We're on the lookout for new Customer Support Officers to join our team at our Head Office in Hawthorn on a 6 month casual basis through a peak periods.

About The Role

This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.

Your Day-to-day Will Be a Mix Of

• Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
• Handling everything from bookings and account administration to billing inquiries.
• Supporting business operations with administrative reporting and other ad-hoc duties.

This is a fixed term seasonal role to help cover our peak summer season!

6-month casual contract

Availability: 6:30am-8pm (9am-5pm during training period 1-2 months)

5 days per week (Monday – Friday)

Start date: 20/11/2026-01/12/2026

Hours: 7.5 hours per day

The role is Monday to Friday, located at our Head Office, which is conveniently close to Hawthorn Train Station.

About You

Do you have a knack for listening and a passion for helping people? We want to hear from you.

We’re Looking For Someone Who Is

• An exceptional communicator with a positive, empathetic, and professional attitude.
• Highly organised with strong attention to detail.
• A confident user of computers and various software systems.
• Able to thrive in a fast-paced environment and work effectively as part of a team.

While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker!

Why Join Us?

At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering ongoing training, support, and genuine career progression opportunities.

TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.