Account Manager (Junior)

Streem (Media Monitoring & Insights); Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Catered lunches

Talent referral bonus

Upskilling bonus

Corporate discounts

Flu vaccinations

Salary sacrifice

Vehicle leasing

Headspace Care

Parental leave

Birthday leave

Volunteer leave

Wellbeing leave

Blood donation leave

Dog-friendly office

Hybrid environment

Seasonal events

Job summary

Streem is seeking a media-savvy Account Manager to join our Customer Success team in Sydney. You’ll be the custodian of a shared client portfolio, bridging clients and Streem’s product team to tailor media monitoring solutions and deliver standout experiences.

This role combines client-facing and behind-the-scenes work, with opportunities to influence product enhancements and deliver high-quality reports, transcripts, and summaries for diverse organisations.

Qualifications

• Experience in managing client relationships and delivering customer success outcomes.
• Ability to tailor media monitoring platforms to client needs.
• Proactive communication with clients and internal teams.

Responsibilities

• Set up, customise, and manage client accounts including keyword searches.
• Build and maintain strong client relationships through regular contact and training sessions.
• Monitor media landscape to identify events and trends for clients and internal teams.
• Gather feedback and work with Product/Engineering to influence platform enhancements.
• Produce high-quality media intelligence reports, transcripts, and summaries.

Skills

Client relationships

Account management

Communication

Media monitoring

Tools

CRM software

Job description

We’re looking for a media geek with a knack for creating stellar client experiences to join our Customer Success team as an Account Manager. Interested? Read on!

About The Role

As an Account Manager, you’ll act as the custodian of a shared client portfolio composed of organisations across a diverse range of sizes and industries. You will act as a bridge between our clients and the broader Streem team, offering operational support, expertise and platform training whilst being an internal advocate of your client’s experience.

Your role will strike a balance between client-facing and behind-the-scenes tasks. You’ll have the opportunity to tailor Streem’s powerful platform to best suit your clients’ dynamic needs, whilst also finding your own unique voice as a media monitoring aficionado.

Your Responsibilities

• Setting up, customising, and managing our client accounts, including the creation and maintenance of keyword searches (hint: Boolean exposure is a plus!);
• Building and upholding strong client relationships through regular contact, strategic reviews, and Streem training sessions (virtual and face-to-face);
• Proactively monitoring the media landscape to identify key events and trends, ensuring our clients stay ahead of the news cycle and relevant internal teams are kept in the loop;
• Acting as the "voice of the customer" by gathering feedback and collaborating with our Product and Engineering teams to influence future platform enhancements;
• Delivering high-quality media intelligence through the production of reports, transcripts, and summaries, while maintaining strict quality control over all news content.

About You

Our next Account Manager is dedicated to providing top-tier support to a diverse clientele. They’re confident in their ability to adapt to customers' unique needs, informed by a strong sense of initiative and a keen interest in Australian media and public affairs.

Our next Account Manager is not afraid of challenges but motivated by them, able to proactively manage deadlines in a fast-paced environment while maintaining a sharp attention to detail. They will also demonstrate a balanced blend of commercial prowess and service orientation.

The sweet spot for relevant experience in a similar role is 1-2 years, with bonus points if you’ve got media experience, a background in communications, or skills with Boolean and CRM tools.

We’re building a team with varied strengths and backgrounds, so please don\'t be discouraged from applying if you don\'t meet all the skills requirements! Whether you’re looking for a step up or seeking a new challenge, we’re committed to offering opportunities to those who excel throughout the recruitment process and demonstrate a real willingness to learn.

Why join the Streem team?

Streem delivers comprehensive, real-time media monitoring, insights, and reporting across Print, Online, TV, Radio, Podcast, and Social media, as-it-happens. Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. Since our market launch in 2017, we have grown to serve 1,100+ Corporate and Government media teams across Australia and New Zealand, helping them track, analyse, and respond to news events in real time.

We Are a High-energy, Collaborative Team That Makes Media Meaningful By Staying Tuned In, Welcoming Responsibility, And Pushing The Bar Higher, All While Remaining Easy To Deal With And Bringing The Energy To Everything We Do. As a Streem Employee, You’ll Also Receive

We Are a High-energy, Collaborative Team That Makes Media Meaningful By Staying Tuned In, Welcoming Responsibility, And Pushing The Bar Higher, All While Remaining Easy To Deal With And Bringing The Energy To Everything We Do. As a Streem Employee, You’ll Also Receive

• Delicious catered lunches and snack kiosk
• $2,000 Talent Referral Bonus + $3,000 p.a. Upskilling Bonus;
• Corporate discounts, annual flu vaccinations, salary sacrifice options, novated vehicle leasing, and a subscription to Headspace Care;
• Paid parental, birthday, volunteering, wellbeing and blood donation leave.
• A dog-friendly office space in Surry Hills, minutes away from Central Station;
• Seasonal staff events and a flexible, hybrid working environment.

Ready to make media meaningful? If you’re a media-savvy professional looking for your next challenge, we’d love to hear from you.

At Streem, we know our service is only as strong as the people behind it. We’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.