Customer Support Engineer - ADMS S3 Core (DMS/OMS)

Jobgether; Australia; Remote; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Remote work flexibility

Professional development opportunities

Job summary

A leading energy solutions company in Australia is seeking an Entry-Level Technical Support Specialist to ensure high availability of critical electrical grid software. The role involves troubleshooting and resolving complex technical issues related to ADMS and DMS software, collaborating with clients, and supporting operational excellence within dynamic energy systems. Offering remote work flexibility and a competitive salary, this position provides opportunities for professional development.

Qualifications

• Proven experience supporting ADMS, DMS, OMS, or related electrical grid management software.
• Strong understanding of electrical systems and device modeling.
• Proficiency in troubleshooting technical issues using a variety of tools and methodologies.

Responsibilities

• Install, configure, and maintain ADMS S3 Core, DMS, and related products.
• Analyze and troubleshoot complex technical issues reported by clients.
• Collaborate with clients, engineers, and support teams to provide technical guidance.

Skills

Technical issue troubleshooting

Electrical system modeling

Client collaboration

Job description

In this role, you will provide specialized technical support for advanced distribution management systems (DMS) and outage management systems (OMS), ensuring smooth operation and high availability of critical electrical grid software. You will work closely with clients and cross-functional teams to diagnose, troubleshoot, and resolve intermediate to advanced technical issues. Your expertise in modeling electrical devices and analyzing system behavior will be central to maintaining reliability and performance. This position offers the opportunity to work in a dynamic environment, leveraging your problem-solving skills to support mission-critical energy systems and contribute to operational excellence.

Responsibilities

• Install, configure, and maintain ADMS S3 Core, DMS, and related products
• Analyze and troubleshoot complex technical issues reported by clients, ensuring timely resolution
• Model various electrical devices and simulate scenarios to support operational decision-making
• Use a range of diagnostic tools and troubleshooting methods to identify and solve intermediate to advanced problems
• Collaborate with clients, engineers, and support teams to provide technical guidance and best practices
• Document solutions, maintain records of issues, and contribute to continuous improvement of support processes

Requirements

• Proven experience supporting ADMS, DMS, OMS, or related electrical grid management software
• Strong understanding of electrical systems and device modeling
• Proficiency in troubleshooting technical issues using a variety of tools and methodologies
• Ability to diagnose and resolve intermediate to advanced system problems efficiently
• Excellent communication and collaboration skills to work with clients and internal teams
• Self-motivated, proactive, and capable of working independently in a remote environment

Benefits

• Competitive compensation package
• Remote work flexibility
• Opportunity to work on mission-critical energy systems
• Collaborative and inclusive work environment
• Professional development and career growth opportunities

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Non-profit Organizations and Primary and Secondary Education

Australia $85,000.00-$120,000.00