Customer Support & Data Liaison Specialist

Broadridge; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Job summary

Broadridge is seeking a customer-centric role to support Sales and Support teams in resolving complex issues and coordinating between customers, internal teams, and external partners to ensure timely issue resolution and accurate reporting.

The role involves researching, testing, data quality, and documentation, serving as a liaison with Data Quality and Product Development, and providing reporting with follow‑ups. It emphasizes collaboration to prioritize issues and improve service quality.

Qualifications

• Demonstrated customer service experience with excellent customer service skills.
• Basic understanding of financial markets, network configurations, and software usage.
• Excellent oral and written communication skills (Chinese‑Mandarin speaking is a plus)
• Ability to work accurately and quickly in a fast‑paced environment.
• Advanced troubleshooting skills for hardware, network, software, and trading account management.
• Strong technical learning ability, including the ability to quickly learn new industry, company, product, and technical knowledge.
• Effective problem‑solving, timely decision‑making, and prioritization skills, including the ability to make sound decisions under pressure and with incomplete information.
• Technical certification or equivalent work experience.

Responsibilities

• Provide responsive, courteous, and efficient customer service via telephone, email, and web inquiries.
• Utilize and maintain Customer Management Database software, while providing extensive follow‑up to internal and external customers reporting issues.
• Undertake research, testing, data quality, and documentation projects, as appropriate.
• Serve as the primary liaison between customers and Data Quality/Product Development regarding product‑related issues.
• Provide accurate reporting for events and ensure appropriate follow‑up actions are completed.
• Provide support to clearing firm partners.
• Create and publish the Daily CEI.
• Collaborate across teams to prioritize critical issues, remove roadblocks where possible, and support timely resolution of customer and operational needs.

Skills

Customer service

Financial markets knowledge

Communication skills

Advanced troubleshooting

Technical learning ability

Education

Technical certification

Tools

CRM software

Job description

Broadridge is seeking a customer-centric role to support Sales and Support teams in resolving complex issues and coordinating between customers, internal teams, and external partners to ensure timely issue resolution and accurate reporting.

The role involves researching, testing, data quality, and documentation, serving as a liaison with Data Quality and Product Development, and providing reporting with follow‑ups. It emphasizes collaboration to prioritize issues and improve service quality.