Customer Support Champion & Problem Solver

Recoveries Corp; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Recoveriescorp is seeking a Customer Support Specialist to be the first point of contact for customers responding to our proactive support communications. This role focuses on support, education and positive customer outcomes through meaningful conversations that keep customers informed about their accounts and options.

You will connect customers with assistance programs, flexible payment options and specialist support services, while maintaining accurate records and contributing to a friendly,

Qualifications

• Experience or interest in customer service or a customer-focused environment.
• Complete an interactive skills assessment through Vervoe.
• Monitor email communications (including junk folder) for opportunity updates.

Responsibilities

• Customer Connection: Engage with customers through inbound and outbound conversations to build trust and positive experiences.
• Information Guide: Help customers understand their account, billing information, and communication preferences.
• Support Navigator: Connect customers with assistance programs, flexible payment options, and specialist support services when required.
• Problem Solver: Identify customer needs and resolve issues on first contact where possible.
• Record Keeper: Maintain accurate customer records and ensure account information is updated.
• Customer Advocate: Provide empathetic, customer-focused support and keep customers informed.

Skills

Empathy First

Customer Focused

Problem Solver

Resilient and Adaptable

Team Player

Job description

Recoveriescorp is seeking a Customer Support Specialist to be the first point of contact for customers responding to our proactive support communications. This role focuses on support, education and positive customer outcomes through meaningful conversations that keep customers informed about their accounts and options.

You will connect customers with assistance programs, flexible payment options and specialist support services, while maintaining accurate records and contributing to a friendly,