Customer Success Technical Advisor

TrendMicro; Perth; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Mental Health Support

Gym reimbursements

Paid Parental Leave

Job summary

TrendAI™, the AI security leader and enterprise business unit of Trend Micro, seeks a Customer Success Technical Advisor to be the strategic technical voice for our enterprise clients within the TrendAI Vision One ecosystem.

You will guide onboarding, conduct architectural reviews and workshops, and drive measurable security outcomes by expanding platform adoption and providing proactive guidance during critical events.

Qualifications

• 7+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
• Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
• Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
• Strategic communication and ability to convey complex risks to executives in business terms.
• Analytical, process-oriented with focus on documentation and reporting.
• Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Responsibilities

• Act as the primary technical voice post-deployment, guiding platform adoption, upgrade planning, and success milestones.
• Design and deliver bespoke workshops to mature the customer’s SOC and SIEM operations.
• Provide proactive recommendations during security events to harden the customer’s posture.
• Coordinate with Product Engineering, R&D, and Sales Engineering to influence product roadmaps and maintain account health.

Skills

Security architecture

SIEM/SOC operations

Endpoint/Network defense

Strategic communication

Analytical mindset

Technical certifications

Tools

Windows Server

Linux

Solaris

AWS

Azure

GCP

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together.

Here, your work goes beyond building a career.

You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Position Overview As a Customer Success Technical Advisor (CSTA), you are the strategic technical linchpin for Trend Micro’s enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor, ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.

PRIMARY RESPONSIBILITIES

• Strategic Technical Advocacy Outcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment." Success Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments. Platform Mastery: Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
• Proactive Operations & Enablement Value Realization: Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization. Technical Workshops: Design and deliver bespoke workshops and "Best Practice" sessions to mature the customer’s internal SOC and SIEM operations. Advanced Threat Defense: Provide technical oversight during critical security events, offering proactive recommendations to harden the customer’s posture against evolving threats.
• Operational Excellence & Leadership Root Cause Strategy: Perform deep-dive root cause analysis (RCA) on complex issues, providing long-term strategic recommendations to prevent systemic failures. Cross-Functional Orchestration: Serve as the regional liaison between the customer and internal Product Engineering, R&D, and Sales Engineering to influence product roadmaps. Account Health Integrity: Maintain a "Single Source of Truth" for account health, including detailed environment maps, troubleshooting playbooks, and operational reports.

Skills and Qualifications

• Experience: 7+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
• Domain Expertise: Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
• Technical Depth: Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
• Strategic Communication: Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.
• Analytical Mindset: Highly process-oriented with a passion for digital organization, documentation, and technical reporting.
• Certifications: Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Employee Benefits

• Medical Insurance
• Mental Health Support through access to EAP
• Gym reimbursements
• Paid Parental Leave etc.

We embrace diversity, equity and inclusion.

We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches and experiences to our team.

We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply.

We’re proud to be recognised as a Great Place to Work®, a testament to our commitment to fostering a positive, inclusive, and empowering workplace culture.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.