Customer Success & Support Specialist (Reg-Tech)

Kinatico; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive product training

Supportive team environment

ASX-listed company

Career development opportunities

Job summary

Kinatico in Perth, Australia, is seeking a Customer Support & Service Specialist to help customers navigate products, answer questions, and deliver exceptional service.

Based on Kinatico HQ, this on-site role operates Monday to Friday with early start times to support Australia and New Zealand. You will join a global team that values problem-solving, empathetic communication, and genuine care for customers' success.

Qualifications

• Excellent verbal and written communication to clearly explain information.
• Empathy and patience when assisting customers with diverse needs.
• Ability to manage multiple conversations while maintaining quality.

Responsibilities

• Support customers across channels (phone, email, chat) with background screening and compliance needs.
• Help customers discover features that improve their work efficiency.
• Meet or exceed SLAs for response times, resolutions, and satisfaction metrics.
• Document issues clearly and relay feedback to inform product improvements.

Skills

Clear communicator

Empathetic listener

Multi-tasking

Problem-solving

Adaptable

Tech-savvy

Customer-facing experience

Tools

CRM systems

Chat platforms

Job description

Kinatico in Perth, Australia, is seeking a Customer Support & Service Specialist to help customers navigate products, answer questions, and deliver exceptional service.

Based on Kinatico HQ, this on-site role operates Monday to Friday with early start times to support Australia and New Zealand. You will join a global team that values problem-solving, empathetic communication, and genuine care for customers' success.