Customer Success Specialist, HR Products

Valmont Industries; Fairfield; On-site; AUD 60,000 - 75,000; Full time

Job summary

Valmont Industries is seeking a Customer Service Representative for its HR Products division in Wetherill Park, NSW. This permanent, full-time role reports to the National Sales Manager - HR Products and focuses on maintaining strong customer relationships and providing exceptional service to internal and external stakeholders.

Responsibilities include processing RFQ to order releases, pricing queries, and CRM/ERP data maintenance, while adhering to regulatory standards and internal procedures.

Qualifications

• At least 2 years’ experience in a customer service role providing high-quality support.
• Strong ability to build and maintain customer relationships in a dynamic environment.
• Proficiency with Microsoft Office and exposure to CRM/ERP tools.

Responsibilities

• Process RFQ to order release within the Customer Service Team.
• Maintain relationships with customers to ensure satisfaction and future business.
• Collaborate with internal stakeholders to provide effective support.
• Answer queries on pricing, turnaround times, and technical information.
• Enter, maintain and review customer pricing and database records.
• Contribute ideas to the business to identify risks and resolve issues.

Skills

Customer service

Interpersonal skills

Stakeholder management

Organisational & time management

Attention to detail

Tools

CRM systems

ERP systems

Job description

Valmont Industries is seeking a Customer Service Representative for its HR Products division in Wetherill Park, NSW. This permanent, full-time role reports to the National Sales Manager - HR Products and focuses on maintaining strong customer relationships and providing exceptional service to internal and external stakeholders.

Responsibilities include processing RFQ to order releases, pricing queries, and CRM/ERP data maintenance, while adhering to regulatory standards and internal procedures.