Customer Service Representative

Valmont Industries; Fairfield; On-site; AUD 60,000 - 75,000; Full time

Job summary

Valmont Industries is seeking a Customer Service Representative for its HR Products division in Wetherill Park, NSW. This permanent, full-time role reports to the National Sales Manager - HR Products and focuses on maintaining strong customer relationships and providing exceptional service to internal and external stakeholders.

Responsibilities include processing RFQ to order releases, pricing queries, and CRM/ERP data maintenance, while adhering to regulatory standards and internal procedures.

Qualifications

• At least 2 years’ experience in a customer service role providing high-quality support.
• Strong ability to build and maintain customer relationships in a dynamic environment.
• Proficiency with Microsoft Office and exposure to CRM/ERP tools.

Responsibilities

• Process RFQ to order release within the Customer Service Team.
• Maintain relationships with customers to ensure satisfaction and future business.
• Collaborate with internal stakeholders to provide effective support.
• Answer queries on pricing, turnaround times, and technical information.
• Enter, maintain and review customer pricing and database records.
• Contribute ideas to the business to identify risks and resolve issues.

Skills

Customer service

Interpersonal skills

Stakeholder management

Organisational & time management

Attention to detail

Tools

CRM systems

ERP systems

Job description

Unit 2, 8-9 Lagana Place Wetherill Park New South Wales 2164

About Us. We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

The Impact You’ll Make

We are currently seeking an experienced and highly motivated Customer Service Representative to join our HR Products division in Wetherill Park on a Permanent, full-time basis. Reporting to the National Sales Manager - HR Products, you will be responsible in maintaining relationships and provide exceptional Customer Service to internal & external Stakeholders

• Working within the Customer Service Team to assist in processing of RFQ to Order release stage

• Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities

• Working with Internal stakeholders to provide support

• Answers customer queries in regards to pricing, turnaround and technical information

• Enters, maintains and reviews customer pricing and customer database

• Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.

• Comply with the range of Valmont Australia and New Zealand Government Acts, Regulations and Codes of practice (including Community requirements, trade practices) by following documented procedures, processes and adhering to regulations

What You’ll Bring

• At least 2 years’ experience in a customer service role, providing high-quality support and building strong customer relationships.

• Ability to work effectively in a dynamic and fast-paced environment while maintaining a high standard of service.

• Competent in the use of Microsoft Office Suite and exposure to CRM & ERP systems

• Exceptional interpersonal and stakeholder management skills, with a proactive and customer-centric mindset.

• Strong organisational and time-management abilities, coupled with a keen eye for detail and accuracy.

Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

All successful applicants will be required to undertake pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.