Customer Success Specialist

Mable; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work with Sydney/Brisbane offi­

Comprehensive onboarding program

Career development opportunities

Collaborative team culture

Job summary

HomeMade is seeking a customer-focused Specialist to join the B2C Customer Success team on a 12-month parental leave cover.

You'll be the first point of contact for new customers, helping them understand funding, explore home care options and progress to onboarding. The role is sales-driven and phone-based, turning warm leads into customers while meeting targets.

Qualifications

• Experience in sales, customer success or target-driven customer service.
• Confident communication skills and ability to build rapport over the phone.
• Genuine empathy and customer-first mindset.
• Resilience and confidence navigating sensitive conversations.
• Proactive approach to achieving targets and delivering great CX.

Responsibilities

• Be the first point of contact for new customers and help them understand funding.
• Guide customers through onboarding and home care options.
• Turn warm leads into customers in a phone-based role with no cold calling.
• Achieve clear targets while delivering great customer experiences.
• Support Australians navigate their home care journey with confidence.

Skills

Sales experience

Customer success

Target-driven

Phone communication

Job description

Love connecting with people? Turn great conversations into meaningful outcomes.

At HomeMade, we're transforming home care in Australia by giving people more choice, control and flexibility over the support they receive at home.

We're looking for a people-focused, commercially minded Customer Success Specialist to join our high-performing B2C Customer Success team, covering a 12 month period of parental leave.

What you'll be doing

You’ll be one of the first points of contact for new customers, helping them understand their funding, explore their home care options and take the next steps towards getting the support they need.

This is a phone-based, sales-focused role where you’ll turn warm leads into customers — no cold calling! You’ll build relationships, guide customers through the onboarding journey and work towards clear targets, all while making a genuine difference in people’s lives.

What’s in it for you?

• Hybrid working: Two days in the office each week, with Sydney and Brisbane locations available.


• Learn and grow: Enjoy a comprehensive four-week onboarding program, ongoing coaching and career development opportunities.


• Join a great team: Be part of a fun, collaborative, high-performing culture that celebrates success without the cut-throat environment.


• Make an impact: Help Australians navigate their home care journey with confidence, choice and control.

What you’ll bring

• Experience in sales, customer success or a target-driven customer service environment.


• Confident communication skills and the ability to build rapport over the phone.


• Genuine empathy, emotional intelligence and a customer-first mindset.


• Resilience and confidence navigating sensitive conversations.


• A proactive approach to achieving targets and delivering great customer experiences.

Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus, but not essential. We’ll teach you the sector — we’re looking for someone who knows how to connect with people.

Ready to make a difference?

If you’re motivated by results, love building relationships and want a role where commercial success meets real purpose, we’d love to hear from you.

Join HomeMade and help people take control of their home care journey.

HomeMade is an equal opportunity employer. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply.