Customer Success Representative

Principle Theorem Pty Ltd; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Work from home

Dog-friendly office

Job summary

Principle Theorem Pty Ltd – Sydney CBD NSW is seeking a Customer Success Representative to ensure new and existing customers experience a smooth transition to Principle Dental Software. You will manage onboarding, early adoption, and steady-state success, acting as the first point of contact and maintaining trust through clear communication.

The role requires strong organisation, delivery focus, and the ability to build lasting customer relationships while representing the company at industry

Qualifications

• Strong sales acumen with B2B focus.
• Ability to confidently present software demonstrations.
• Spearhead projects and drive them to completion.
• Experience or knowledge in the dental sector is helpful.

Responsibilities

• Build and maintain strong, professional relationships with customers.
• Deliver onboarding in line with documented processes and delivery standards.
• Act as primary contact for new customers during onboarding.
• Ensure customers understand the product, milestones, and next steps.
• Identify and address early risks to adoption, engagement, or confidence.
• Maintain accurate CRM records across customer interactions.
• Provide reporting to the Executive Sales Manager on customer health, progress, and risks.
• Run regular client meetings and maintain consistent communication with customers.
• Solve customer challenges within scope and escalate when needed.
• Represent Principle at industry events and meetings.

Skills

Sales acumen

B2B

Product demos

Project leadership

Dental sector knowledge

Job description

Principle Theorem Pty Ltd – Sydney CBD NSW

You will be responsible for ensuring new and existing customers experience a smooth and confident transition into Principle Dental Software. This role owns the day-to-day relationship with assigned customers, from onboarding through early adoption and into steady-state success. The CSR is the first point of contact for customers and is accountable for follow-up, communication quality, and maintaining trust. This is a delivery-focused role that requires strong organisation, clear communication, and consistent execution. While the role is specialised, there will be plenty of opportunity to try new things; to find what excites you and hone your skills.

Key responsibilities

• Build and maintain strong, professional relationships with customers
• Deliver customer onboarding in line with documented processes and agreed delivery standards
• Act as the primary point of contact for new customers during the onboarding period
• Ensure customers understand the product, onboarding milestones, and next steps for success
• Identify and address early risks to adoption, engagement, or customer confidence
• Maintain accurate and up to date CRM records across all customer interactions
• Provide clear reporting to the Executive Sales Manager on customer health, progress, and risks
• Run regular client meetings and maintain consistent communication with customers
• Problem-solve customer challenges within scope and elevate when required
• Represent Principle at industry events, conferences, and meetings

About you

• A strong sales acumen including B2B
• Ability to confidently present demonstrations of software products
• Spearhead projects and follow through to completion
• Experience or knowledge in the dental sector

About us

• We're a small team of easygoing, colourful, and passionate individuals breaking into the dental tech space. We proudly diverge from the traditional idea of a company - valuing transparency, ensuring everyone feels heard, and keeping each other accountable.
• With a focus on collaboration and continuous improvement, we empower our team to take ownership of projects and operate with others to effectively achieve a common goal. This is a fun and fast-paced environment, where having work-life balance is highly valued and encouraged. We also put a lot of focus on growth and development, everyone on the team is constantly learning - either as individuals or from each other.
• A strong and fun working culture
• Flexible working hours as well as working from home
• Not just one, but two resident doggos (visit the website below for their pictures)
• To find out more about us, see our website https://www.principletheorem.com/our-team