Customer Success Partner

Arrow Worldwide; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Ongoing training

Employee benefits

Job summary

Arrow Transport is seeking a proactive Customer Success Partner to join our Port of Brisbane team. You will be the main contact for customers, coordinating requests and updates across internal systems to ensure smooth transport and logistics outcomes.

You will work closely with operations, warehouse and transport teams to deliver exceptional customer experiences, identify service improvements, and manage inquiries via phone and email in a fast-paced environment.

Qualifications

• Experience in customer service, account management, or customer success within transport or logistics.
• Ability to manage competing priorities across multiple systems.
• Strong attention to detail and proactive problem-solving.
• Clear written and spoken communication.

Responsibilities

• Act as a dedicated point of contact for customers, building trusted relationships.
• Manage a shared customer inbox and respond to enquiries by phone and email.
• Coordinate and process customer requests across internal systems.
• Provide proactive updates to customers on job status and progress.
• Identify and resolve service issues to ensure timely outcomes.
• Collaborate with transport, warehouse and operations teams to meet customer requirements.
• Monitor service delivery and identify opportunities to improve processes.
• Support general administrative tasks and maintain accurate records.

Skills

Customer service

Account management

Customer success

Attention to detail

Multi-system proficiency

Communication

Tools

CRM software

Job description

Arrow Transport is a leader in Australia's Transport and Logistics industry, delivering innovative, reliable and customer-focused solutions nationwide.

Following a recent restructure and continued growth, we are seeking a proactive and customer-focused Customer Success Partner to join our team at the Port of Brisbane. This role is ideal for someone who enjoys building strong customer relationships, driving service outcomes, and working closely with operational teams in a fast-paced environment.

As a key member of our Customer Success function, you will play a critical role in partnering with our customers to ensure a seamless experience across their transport and logistics needs. You will act as a central point of contact, supporting customers from initial request through to delivery, while proactively identifying opportunities to improve service and strengthen long-term relationships.

About the Role

In this role, you will be responsible for:

• Acting as a dedicated point of contact for customers, building strong and trusted relationships
• Managing a shared customer inbox and responding to enquiries via phone and email
• Coordinating and processing customer requests across internal systems
• Providing proactive updates to customers on job status and operational progress
• Identifying and resolving service issues, ensuring timely and effective outcomes
• Working closely with transport, warehouse and operations teams to deliver on customer requirements
• Monitoring service delivery and identifying opportunities to improve processes and customer experience
• Supporting general administrative tasks and maintaining accurate records

About You

We are looking for someone who:

• Has experience in a customer service, account management, or customer success role, ideally within transport or logistics
• Is confident working across multiple systems and managing competing priorities
• Has strong attention to detail and a proactive approach to problem-solving
• Communicates clearly and professionally, both written and verbally
• Enjoys building relationships and delivering a high standard of customer experience
• Thrives in a fast-paced, team-oriented environment

Why Arrow?

• Supportive, high-performing team with hands-on leadership
• National business with genuine career development opportunities
• Ongoing training and development
• Access to employee benefits through Employment Hero