Customer Success Manager - Critical Infrastructure

CDC Data Centres Pty; Canberra; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Job summary

CDC Data Centres Pty is looking for an experienced customer success professional who thrives on ownership and building trusted partnerships across operations, delivery and commercial teams. You will own the customer lifecycle, ensure seamless experiences, and deliver outcomes that exceed expectations.

You will become a trusted partner to customers, coordinating across CDC to align teams, manage risks early and drive proactive, high-quality service delivery that supports long-term relationships

Qualifications

• Solid experience in customer success and/or service delivery and project coordination.
• Experience supporting large or enterprise customers with engagement with leaders and wider internal & stakeholders
• Demonstrated growth in customer or service management roles, with the confidence to lead conversations and take accountability
• Strong capability across contract management, SLA management and performance reporting
• Clear, confident written and verbal communication, with the ability to engage effectively across technical and non technical stakeholders
• A solutions focused mindset with strong problem solving ability and attention to detail
• A genuine commitment to customer satisfaction, taking ownership of outcomes and nurturing long term stakeholder relationships
• Experience working closely with delivery leads to ensure aligned, consistent communication and progress across active projects

Responsibilities

• Build and maintain strong, trusted relationships with customers and partners, ensuring a consistent, high quality experience throughout their journey with CDC
• Work collaboratively across CDC to bring the right teams together and support seamless, well coordinated customer outcomes
• Strengthen CDC's presence across multiple customer environments by partnering closely with customer stakeholders and on site teams
• Support delivery of customer contracts in line with agreed KPIs, helping ensure commitments are clearly understood, tracked and met
• Coordinate and facilitate monthly business reviews, quarterly operational and security audits, and other customer compliance activities
• Respond promptly and professionally to customer enquiries, including operational matters and coordination of project quotes or proposals
• Stay connected to industry developments and represent CDC with professionalism, modelling our DNA and leadership fundamentals in every interaction

Skills

Customer success

Enterprise accounts

Contract management

SLA management

Communication

Problem solving

Stakeholder management

Job description

CDC Data Centres Pty is looking for an experienced customer success professional who thrives on ownership and building trusted partnerships across operations, delivery and commercial teams. You will own the customer lifecycle, ensure seamless experiences, and deliver outcomes that exceed expectations.

You will become a trusted partner to customers, coordinating across CDC to align teams, manage risks early and drive proactive, high-quality service delivery that supports long-term relationships