Customer Success Manager

Work Initiatives; Wagga Wagga; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Phone

Laptop

Superannuation

Training

Job summary

Phytech is seeking a Customer Success Manager to operate in the Riverina Griffith area, combining agronomy with data-driven tech to help growers make smarter decisions. You will be on-farm, building trusted relationships with irrigation managers and farm teams while supporting Phytech’s growing Australian footprint.

The role blends agronomy, technology and commercial growth, offering a clear path for career progression within a rapidly expanding company.

Qualifications

• Minimum 1–2 years of horticultural irrigation experience.
• Strong agronomy knowledge and passion for helping growers.
• Ability to learn quickly, think analytically and communicate clearly.
• Self-starter who can work autonomously from home or our Griffith area.

Responsibilities

• Generate new business across the Riverina region through referrals and relationships.
• Provide agronomic support and training to existing clients on-farm or via remote.
• Interpret plant and environmental sensor data to give growers evidence-based recommendations.
• Travel regularly throughout the region, including occasional nights away.

Skills

Irrigation experience

Agronomy knowledge

Analytical thinking

Clear communication

Autonomous / self-starter

Driver's license

Australian work rights

Sales/consultancy experience

Job description

Customer Success Manager - Riverina Griffith area This is a rare opportunity to join a fast-growing AgTech company at a pivotal point in its Australian expansion and build a career that genuinely matters to the growers you work with. About the RoleBased in the greater Griffith area and reporting directly to the Managing Director, you'll own your region.

Your days will be split between winning new business and being a trusted agronomic advisor to an established client base: Farm and Irrigation Managers who rely on you to help them make better decisions, backed by real plant data rather than guesswork. This isn't a call-centre sales role. You'll be on-farm, face-to-face with growers, walking through orchards, solving real problems.

The impact you have is tangible; providing peace of mind and improving efficiencies on farm. Why This Role Stands OutAt Phytech, the CSM role sits at the intersection of agronomy, technology and commercial growth.

You'll have direct influence on how the business expands in one of Australia's most important horticultural regions, and as the company grows, so does your career. We're actively developing our team from within - the right person in this role has a clear path into senior positions as we scale. Internally, you'll be a key voice on what growers need, feeding insights back into our product and service teams.

Your experience in the field shapes how we improve. That's not a line in a job ad - it's how we actually operate. What

You'll Be DoingGenerating new business across the Riverina region through referrals, relationships and regional knowledge

Providing agronomic support and training to existing clients - on-farm, by phone, or via ZoomInterpreting plant and environmental sensor data to give growers actionable, evidence-based recommendations

Travelling regularly throughout the region, with the occasional night awayWhat You'll BringMinimum 1-2 years of horticultural irrigation experience - operation, maintenance or design

Strong agronomy knowledge and a genuine passion for helping growers succeed

The ability to learn quickly, think analytically and communicate clearly and professionallyA self-starter mindset - you'll work autonomously from home or our Mildura officeA valid Australian driver's licence and full working rights in AustraliaExperience in agricultural sales or consultancy is a real advantageWhat's On OfferBase salary and commission structure commensurate with experience

Company vehicle, phone and laptopSuperannuationFull training and ongoing support on the Phytech platformA genuine path for career progression in a growing business

The chance to be part of something bigger - technology that's changing how Australia grows foodAbout PhytechPhytech is Australia's largest IoT AgTech service provider, transforming agriculture through cutting-edge technology, AI and real-time data. We help growers make smarter decisions, save water and produce better crops.Join us at the forefront of the AI revolution in agriculture and help shape the future of Australian farming.