Customer Success Manager

FMCG Analytics; Melbourne; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Base salary plus bonus linked to client retention

Flexible working arrangements

Opportunity for international travel

Zusammenfassung

A consulting firm is seeking a Customer Success Manager in Melbourne to ensure customer satisfaction and retention. The ideal candidate will have experience in the FMCG sector and a passion for building strong customer relationships. Candidates can work full-time or part-time, enjoying flexible working arrangements with the opportunity for growth and development within a scale-up environment. Competitive salary structure with performance-related bonus.

Qualifikationen

• Experience within retail/FMCG industries essential.
• Strong interpersonal skills and ability to integrate into a team.
• Comfort with ambiguity and a willingness to learn.

Aufgaben

• Drive client stickiness through proactive engagement and training.
• Support the Commercial Director in business development.
• Ensure all clients have a Shoppervisor plan.

Kenntnisse

Energetic and positive

Organised and detail oriented

Client management experience

Experience selling and negotiating

PowerBI skills

Tools

Microsoft Office

Jobbeschreibung

Role Description

This role can either be part time or full time depending on the experience and capabilities of the candidate. The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention.

Responsibilities

• Drive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers\' business.
• Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums.
• Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective clients.
• Support follow-up and marketing activities related to prospective clients.

Required Capabilities

• Energetic and positive
• Organised and detail orientated
• Experience within retail/FMCG industries essential; ideally with a background in client management, professional services, project management, and/or a combination of account, category management and revenue growth management
• Experience selling and negotiating
• A good network within FMCG is a bonus
• Fully capable across Microsoft Office suite; tech savvy with ability to discuss software and AI developments; PowerBI skills will be helpful

What else you\'ll bring

• A positive, ‘can do’ attitude and growth mindset, with high levels of energy and motivation
• A focus on delivering client solutions and an obsession with helping clients achieve tangible outcomes
• A willingness to learn, comfort with ambiguity, and drive to become a crucial enabler of growth for a scale-up business
• Strong interpersonal skills and ability to integrate into a busy but talented team

What you\'ll get

• Base salary plus open-ended bonus linked to client retention and growth; note a high percentage of earnings will be tied to client retention and new client acquisition
• Opportunity to earn significantly more than equivalent corporate roles, linked to success
• Chance to be part of a scale-up business and benefit as the company expands
• Flexible working with a distributed team; occasional in-office meetings in Drummoyne, Sydney; remote work from anywhere, including Melbourne
• Potential for hybrid work with other interests (non-competitive)
• Option for part-time work (2–3 days per week) or full-time if preferred
• Autonomy to shape the role as the business grows
• Potential for future international expansion and travel
• Opportunity to learn from two experienced founders with deep FMCG knowledge and a broad network

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services