Customer Success Manager

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 90,000 - 100,000; Full time

Job summary

Harrison McMillan Pty Ltd is seeking a Customer Success Manager for a mission-led software company in Adelaide. This role involves guiding clients through onboarding and providing strategic and technical support. Ideal candidates will have experience in customer success or client training and a passion for technology's intersection with public impact.

Qualifications

• Proven experience in customer success, support, or client training.
• Excellent communication and problem-solving skills.
• Technically proficient, with familiarity in tools like Google Workspace.

Responsibilities

• Provide responsive support and proactive training to users.
• Guide best practice use of the platform, including telephony and advanced tools.
• Onboard new clients and manage their go-live process.

Skills

Communication

Problem Solving

Technical Proficiency

Client Support

Tools

Google Workspace

Job description

1 month ago Be among the first 25 applicants

Harrison McMillan Pty Ltd provided pay range

This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$90,000.00/yr - A$100,000.00/yr

Direct message the job poster from Harrison McMillan Pty Ltd

IT Recruiter/Account Manager by day . AI/LLM geek by night

Customer Success Manager

Company:

Elected Technologies is a mission-led software company that partners with elected representatives and political parties to help them engage, organise and take meaningful action. Their platform is widely used by political professionals and is continuously evolving to meet sector needs.

Role overview:

You will play a pivotal role in helping clients get the most out of the Elected Technologies platforms. Enable clients by encompassing the entire customer journey from onboarding, training, troubleshooting, engagement and strategic insights.

This is a role where you will work with and empower users of a software platform that services political offices across Australia and has a client base that is global with a head office in the UK. This role will have you guiding clients through best practices, providing strategic and technical support, and will allow you to grow into a senior client success position.

What they are looking for:

You are a capable communicator with technical aptitude and a customer-focused mindset. Your background includes client support, training or success roles, ideally in tech or SaaS. You are comfortable with ambiguity, adept at problem solving, and excited by the intersection of technology and public impact.

Key responsibilities:

• Provide responsive support and proactive training to users
• Guide best practice use of the platform, including telephony and advanced tools
• Onboard new clients and manage their go-live process
• Maintain deep knowledge of the product to act as a subject matter expert
• Develop user-friendly resources and training materials
• Analyse user data to identify trends and adoption opportunities
• Test new features and deliver structured feedback to the product team
• Communicate client insights and feature requests internally
• Maintain accurate support records and drive continuous improvement

The skills, knowledge and experience you bring:

• Proven experience in customer success, support, or client training
• Excellent communication and problem-solving skills
• Technically proficient, with familiarity in tools like Google Workspace
• Organised, detail-oriented, and responsive
• Experience in political campaigns or party operations (bonus)
• Comfortable with remote work or located in Adelaide
• Able to manage multiple client expectations and time-sensitive tasks
• Full-time or four-day week available
• Adelaide-based or remote with regular travel (up to twice/month)
• Flexible structure with scope to evolve into a senior position

Culture of the Business:

Work in a values-driven team committed to enhancing political engagement through technology. You’ll collaborate closely with local leadership, impact user experience directly, and contribute to an evolving product that supports democracy.

If this sounds interesting to you, please contact Mehdi Haderbache on [e-mail] or call me on [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Business Development, and Product Management

• Industries

  Technology, Information and Media

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