Customer Success Lead — Ecological Software

slrconsulting; City Of Vincent; Presencial; AUD 110 000 - 150 000; Tempo integral

Resumo da oferta

SLR Consulting’s Tyton/Spectrum Ecology & Spatial unit seeks a Customer Success Lead to drive adoption of Tyton across a network of ecologists. Based at the Leederville office, you will guide onboarding, training and workflows, ensuring customers gain value and provide feedback for product development.

You will collaborate with sales during pre-sales and engage customers to deliver ongoing success, with travel across the APAC region as rollout progresses.

Qualificações

• 5+ years' professional experience in customer success, implementation, account management or a similar customer-facing role.
• Ability to operate strategically and tactically, shaping customer success while delivering hands-on work.
• Exceptional communication and interpersonal skills to work with customers, sales teams and product teams.
• Strong organisational skills and attention to detail with multiple priorities.
• Hands-on technical aptitude with software, data and workflows.

Responsabilidades

• Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions.
• Support pre-sales, qualifying opportunities and demonstrating how Tyton solves real-world problems.
• Own customer onboarding, configuring accounts and workflows for confident use of the platform.
• Support ongoing customer success, helping customers achieve project goals and triaging technical issues.
• Deliver product demonstrations and training, and create clear documentation and training materials.
• Represent customer feedback to inform the product roadmap.
• Show customer value by developing case studies and outcomes for prospects and existing customers.

Conhecimentos

Customer success

Onboarding

Training

Communication

Travel APAC

Descrição da oferta de emprego

SLR Consulting’s Tyton/Spectrum Ecology & Spatial unit seeks a Customer Success Lead to drive adoption of Tyton across a network of ecologists. Based at the Leederville office, you will guide onboarding, training and workflows, ensuring customers gain value and provide feedback for product development.

You will collaborate with sales during pre-sales and engage customers to deliver ongoing success, with travel across the APAC region as rollout progresses.