Customer Success Lead - TytonAI/EI

slrconsulting; City Of Vincent; On-site; AUD 110,000 - 150,000; Full time

Job summary

SLR Consulting’s Tyton/Spectrum Ecology & Spatial unit seeks a Customer Success Lead to drive adoption of Tyton across a network of ecologists. Based at the Leederville office, you will guide onboarding, training and workflows, ensuring customers gain value and provide feedback for product development.

You will collaborate with sales during pre-sales and engage customers to deliver ongoing success, with travel across the APAC region as rollout progresses.

Qualifications

• 5+ years' professional experience in customer success, implementation, account management or a similar customer-facing role.
• Ability to operate strategically and tactically, shaping customer success while delivering hands-on work.
• Exceptional communication and interpersonal skills to work with customers, sales teams and product teams.
• Strong organisational skills and attention to detail with multiple priorities.
• Hands-on technical aptitude with software, data and workflows.

Responsibilities

• Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions.
• Support pre-sales, qualifying opportunities and demonstrating how Tyton solves real-world problems.
• Own customer onboarding, configuring accounts and workflows for confident use of the platform.
• Support ongoing customer success, helping customers achieve project goals and triaging technical issues.
• Deliver product demonstrations and training, and create clear documentation and training materials.
• Represent customer feedback to inform the product roadmap.
• Show customer value by developing case studies and outcomes for prospects and existing customers.

Skills

Customer success

Onboarding

Training

Communication

Travel APAC

Job description

About the Business and Team

At SLR, our purpose is to Make Sustainability Happen. SLR is an international environmental consultancy with a globally recognised reputation for providing high quality, tailored services. With over 1,200 staff across 35+ disciplines in the APAC region, we provide a high standard of advice and support on a range of sustainability challenges to a growing client base of businesses, regulatory and governmental organisations. We are proud to be one of the few leading international specialist environmental consultancies.

Tyton Ecological Intelligence (Tyton) builds AI-first platforms for ecological monitoring at landscape scale. Our products, TytonAI and TytonIQ , combine machine learning, high-resolution aerial imagery (drone, aircraft and satellite), and cloud analytics to automate vegetation classification, rehabilitation monitoring, weed mapping and biodiversity assessment across thousands of hectares.

TytonAI is already deployed across major mining operations in Western Australia, and we're now expanding this capability for broader global use. Learn more about Tyton and our technology at www.tytonei.com .

About the Role

We are looking for a Customer Success Lead, to join Tyton/Spectrum Ecology & Spatial, part of SLR Consulting, at a pivotal point in our growth, based in our Leederville office.

The key focus on this role, will be to drive Tyton, our ecological monitoring software to a growing network of specialist ecologists. Beginning in APC and expanding globally over time. You'll help ecology teams adopt Tyton, effectively by developing training, internal champions and workflows.

You will work with external customers throughout their journey, supporting the sales team during pre-sales, onboarding and helping customers achieve value from the platform and ensuring continuous improvements by incorporating feedback into product development. This is an opportunity to play a central role in shaping how Tyton supports its users as we scale.

Key Responsibilities

• Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions to ensure teams get maximum value from the platform.


• Support pre-sales , working with the sales team to qualify opportunities, understand customer needs and demonstrate how Tyton can solve real-world problems.


• Own customer onboarding , helping new clients configure their accounts and workflows and become confident users of the platform.


• Support ongoing customer success , helping customers achieve their project goals and triaging technical issues where required.


• Deliver product demonstrations and training , and develop clear documentation, guides and training materials.


• Represent the voice of the customer , providing structured feedback, enhancement requests and usage insights to the product team to help inform the roadmap.


• Demonstrate customer value , helping develop case studies, success stories and evidence that communicates Tyton's impact to prospective and existing customers.

Skills & Responsibilities

• 5+ years' professional experience in customer success, implementation, account management or a similar customer-facing role, ideally across multiple stages of the customer journey.


• The ability to operate both strategically and tactically - helping shape how customer success should work while being comfortable delivering it hands-on.


• Exceptional communication and interpersonal skills, with the ability to work effectively with customers, ecologists, sales teams and technical product teams.


• Strong organisational skills, attention to detail and the ability to manage multiple customers and priorities.


• Strong technical aptitude and confidence working hands-on with software, data and workflows, with the ability to quickly learn new tools and train others.


• Comfort working in a growing, evolving environment where processes are still being developed.


• Willingness to travel across the APAC region as the rollout progresses.

Highly regarded

• Experience with GIS or spatial technologies , as spatial data and workflows are central to the Tyton platform.


• A background in environmental science, ecology or a related discipline .


• Experience working with the mining or resources sector , where many of Tyton's customers operate.

Desirable

• Experience with customer support platforms or CRM software.


• Experience supporting SaaS or other technical products.


• Experience translating customer feedback into actionable input for product teams.


• A strong interest in creative problem-solving and finding practical solutions to customer challenges.

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