Customer Success & Implementation Lead

Giuntabell Pty Ltd; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Giuntabell Pty Ltd in Toowong, Brisbane is seeking an experienced Customer Success Manager for a full-time, 12-month fixed-term maternity leave cover commencing December 2026. You will manage client relationships, coordinate software implementation projects and oversee commercial account activities.

Reporting to the Senior Partner, you will work with our technical consultants and partners to ensure a positive customer experience during implementation and ongoing support, including renewals,

Qualifications

• Experience in customer success, account management or client relationship management.

Responsibilities

• Build and maintain strong relationships with existing customers.

Skills

Customer success

Account management

Project coordination

Stakeholder management

Communication skills

Organisational skills

Problem solving

Microsoft 365

Tools

Asana

Freshdesk

Sage Intacct

Job description

Giuntabell Pty Ltd in Toowong, Brisbane is seeking an experienced Customer Success Manager for a full-time, 12-month fixed-term maternity leave cover commencing December 2026. You will manage client relationships, coordinate software implementation projects and oversee commercial account activities.

Reporting to the Senior Partner, you will work with our technical consultants and partners to ensure a positive customer experience during implementation and ongoing support, including renewals,