Customer Success & Growth Manager

pharosIQ; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

pharosIQ is seeking a highly motivated Customer Success Manager in Sydney to ensure customer satisfaction and long-term relationships across our product portfolio. You will work closely with Sales and Support to drive retention and revenue growth, with a focus on adoption and renewals.

The role requires strong communication, relationship-building, and problem-solving abilities in a fast-paced tech environment, offering opportunities for career growth and impact.

Qualifications

• Strong communication and presentation skills.
• Ability to manage multiple accounts and priorities.
• Proactive issue resolution and customer advocacy.

Responsibilities

• Own end-to-end customer lifecycle from onboarding to renewal.
• Collaborate with Sales and Support to drive adoption and expansion.
• Proactively identify risks and develop mitigation plans.
• Provide feedback to product teams to improve customer experience.

Skills

Customer success

Relationship management

Account management

Sales collaboration

Job description

pharosIQ is seeking a highly motivated Customer Success Manager in Sydney to ensure customer satisfaction and long-term relationships across our product portfolio. You will work closely with Sales and Support to drive retention and revenue growth, with a focus on adoption and renewals.

The role requires strong communication, relationship-building, and problem-solving abilities in a fast-paced tech environment, offering opportunities for career growth and impact.